Site Supervisor at Viscar Industrial Capacity

Seeking a dynamic leader to manage and oversee workplace operations, including team supervision, performance evaluation, and feedback delivery. The role involves preparing reports, communicating with teams, and ensuring successful project implementation. Ideal candidates will have strong organizational and leadership skills with the ability to drive performance and deliver results.

Key Roles & Responsibilities

• Set clear team goals and KPIs
• Delegate tasks and set project deadlines
• Oversee day-to-day teams' operation and performance
• Administer all customer complaints and ensure timely resolution within required guidelines
• Develop a well-designed and motivating evaluation program
• Communicate with teams about their performance
• Lead preparation of relevant reports in consultation with various teams
• Develop and oversee the implementation of weekly Performance Monitoring Plans (PMP) to capture project performance and results, including monitoring for process and outcome evaluations
• Take the lead in the planning, designing, and implementation of M&E systems and tools and support evaluation and learning processes for data center operations
• Conduct Data Quality Audits periodically or as often as recommended and ensure follow-up of action points to complete
• Generated data for weekly and monthly progress reporting.
• Monitor team performance and report on metrics
• Motivate team members
• Listen to team members’ feedback and resolve any issues or conflicts
• Take a lead role in promoting the products and services of the data center to prospective and returning customers including client acquisition, cross-selling, and upselling.

Qualifications

• Bachelor's Degree/Diploma or MBA.
• At least 5 years in a team leader/senior management role.
• Experience in human resources, corporate governance, and performance metrics.
• Strong PC skills, especially in Excel.
• Critical thinker and problem solver.