Group Life Claims Manager at Skills Global

Key Responsibilities

• Ensure that all claims are properly documented and reviewed to ensure that they are processed in accordance with policy guidelines.
• Regularly review the adequacy of claims reserves.
• Monitor claims experience trends and make recommendations to the underwriting department on relevant risk improvement measures.
• Maintain profitable relationships with third parties among service providers.
• As per the Customer Service Charter, attend to customers and handle inquiries and complaints.
• Submit monthly reinsurance recovery reports and document claims for reinsurance recovery.
• Compile monthly claims reports for the Insurance Regulatory Authority.
• Effectively supervise department staff to ensure that their day-to-day responsibilities align with the company’s strategic direction.

Requirements

• A Bachelor’s degree in insurance, actuarial science, or a business-related field, as well as ACII or Dip IIK
• At least 5 years of experience in Group Life Claims Management, 3 of which should be in mid-level management or above.
• Technical knowledge of insurance operations, industry trends, and the regulatory framework,
• Good communication, problem-solving and analytical skills, with the ability to demonstrate teamwork, and work in a busy, dynamic as well as deadline-driven environment.
  • Working knowledge of the Microsoft Office suite and at least one insurance management software