Software Application Support Specialist at Rainforest Alliance

Position Summary

Are you ready to take your career to the next level? Join Rainforest Alliance as a Software Application Support Specialist and be part of a world-class team dedicated to driving innovation in the information technology industry.

At Rainforest Alliance, we believe in the potential of technology to bring about positive change. As a Specialist in Software Application Support, you will have the chance to work with innovative software applications and collaborate with a diverse group of skilled individuals. This role offers an excellent opportunity to make a significant impact and contribute to our ambitious mission of safeguarding the planet's most vulnerable ecosystems.

Responsibilities:

• Manage one or more software applications, developing a deep technical understanding of its operation and become intermittently familiar with it
• Develop a good understanding of how a modern software platform operates.
• Successfully implement and maintain the software application, associated support processes and procedures to optimize efficiency
• Compete in a fast-paced environment, multitasking effectively to meet strict deadlines
• Support business and technical colleagues in identifying and prioritizing requested configuration changes, developing and managing the change back log
• As appropriate, challenge change requests to ensure and maintain both the integrity and overall performance of the application
• Develop a close working relationship with the application provider support and development teams
• Work with internal product teams and technical leads to understand scope, timing and prioritization of product development activities that may impact the application

Requirements:

• Bachelor's degree in Information Technology, or a related field, or equivalent experience
• Demonstrated experience (3-5 year’s) in various technical positions, ideally in a software development role
• In-depth knowledge of information technology systems and applications
• Solid analytical and problem-solving skills
• Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
• Familiarity with environmental and sustainability issues is a plus