Software Support Specialist at Rainforest Alliance

Job Description
The Software Support Specialist will be responsible for maintaining and supporting the current PMP in SharePoint through at least part of 2025 while transitioning to a new platform. You will manage key aspects of both platforms, ensuring continuity of operations, user support, and seamless migration to the new system. The role will require collaboration with various internal and external stakeholders, including consultants, IT teams, and platform providers.
Role Responsibilities

Lead Transition to New PMP

• Assist in the setup, implementation, and configuration of the new platform
• Support data migration to the new system, ensuring data integrity and accuracy.
• Support the development of automated reporting for both platforms.
• Develop a close working relationship with the application provider support and development teams

Support Current SharePoint PMP

• Provide ongoing support for the SharePoint PMP, including bug fixing and maintenance.
• Assist in the management of key configuration changes in response to business needs with the use of Microsoft PowerApps and PowerBI

Role Requirements

• Bachelor’s degree in Information Technology, Computer Science, or other relevant technical fields.
• Demonstrated ability (3-5 years) in technical positions, preferably with project management platforms and experience using Microsoft Powerapps and PowerBI.
• Solid understanding of SharePoint and other project management platforms
• Solid analytical and problem-solving skills.
• Familiarity with Office 365, PowerApps and Power BI for reporting and data integration.
• Excellent English interpersonal, written, and oral communication skills, including ability to clearly articulate ideas in a user-friendly non-technical language
• Willingness to learn new technologies and adapt to changing environments.
• Familiarity with environmental and sustainability issues is a plus.