Chatbot Developer at SOS Children's Villages

Mission of the Position

• The Chatbot Developer works with the Microsoft Power Virtual Agent and develop different chatbots based on the use case provided.
• She/he is able to analyses the usage of the bot via Microsoft Power Virtual Agent standard analytics and custom build analytics with Power Bi.
• The Chatbot Developer coordinates between content creators, executes neural language processing training and other bot backend techniques. Therefor Microsoft services like the Question Answering Services/Language Studio are used.

Key Result performance Areas and Responsibilities

• Working with Microsoft Power Virtual Agent (PVA) and collaborate with teams to design, develop, test, deploy, and maintain chatbot.
• Integrate chatbot solutions with multiple platforms e.g. linking Power Virtual Agent (PVA) with Question Answering Services/Language Studio.
• Maintain and enhance chatbot platforms to meet the organization’s changing needs.
• Modelling conversational flows for different chatbots according to the organization’s needs.
• Troubleshoot bots, debug, and deploy chatbots on various channels.
• Refactor or reengineer chatbot applications as per the organization’s requirements.
• Use Power Virtual Agent built-in analytics to analyse chatbots usage and generate usage reports.
• Build custom analytics with Power Bi reports for the chatbots.
• Train Question Answering Services/Language Studio with neural language processing techniques.
• Basic Python programming for scripting and data automation.
• Use Microsoft Power Automate (Flows) to create automated workflows for the chatbots.
• Enhance user effectiveness of chatbot with the help of advanced technologies.
• Continuously monitor chatbots performance and report on the progress.
• Design and implement processes and strategies to enhance the end-user experience.
• Involve in all the stages of chatbot development from designing to implementing.
• Conduct chatbots demo/training.
• Act as an expert on the various AI capabilities and participate in future products development.

Must have Criteria

• Minimum Bachelor’s degree in information systems, computer science, or any related field
• At least 4 years of experience in IT with at least 1-2 years in Chatbot development
• Professional knowledge of AI/chatbot development landscape, tools, and other frameworks.
• In-depth knowledge of conversational designs, flow, and automation.
• Strong knowledge in Microsoft Power Virtual (PVA).
• Basic knowledge in Python programming like scripting and data automation and other programming languages.
• Clean coding skills and best practices.
• Strong analytical skills - ideally with Microsoft Power Virtual Agent (PVA) and Power Bi.
• Strong knowledge in Microsoft Power Automate (Flows).
• Strong knowledge in Microsoft Question Answering Services/Language Studio and Azure Resource management.
• Proven record of developing and deploying chatbots.
• Hands-on experience with Microsoft Power Virtual Agent (PVA).
• Experience in Microsoft Power Automate (Flows).
• Experience in Microsoft Question Answering Services/Language Studio and Azure Resource management.

Preferred Requirements:

• Technical understanding of neural language processing and artificial intelligence AI.
• Experience in working with databases, SQL queries and DAX.
• Familiar with software development lifecycle and different approaches.
• Experience in algorithms, computer visions, knowledge management and conversational AI.
• Experience working in an Agile Environment (using JIRA).

Soft Skills:

• English spoken and written.
• Structured working.
• Analytical and technical understanding.
• Communicative.
• Self-organized.
• Hands-on mentality.
• Data affinity.
• Coordination of various tasks.

Main Clients:

• Regional ICT Director, Eastern and Southern Africa Region (ESAF)
• Regional ICT4D Advisor, Eastern and Southern Africa Region (ESAF)
• Team Leader Software, International Office (IO)