Specialist, Employee Relations at Koko Networks

Role Context

• As a Specialist in Employee Relations (ER), you will play a crucial role in fostering a positive and productive work environment. At KOKO, your primary responsibility will entail leading the investigations and disciplinary processes related to allegations occurring in the workplace, including but not limited to allegations of workplace conflict, failure to demonstrate respect for KOKO’s Core Values, and violations of our Code of Conduct.

What You Will Do

• Ensures any ethical and employee relations inquiries and concerns are promptly and appropriately escalated and responded to, to help ensure timely resolution, in collaboration and coordination with HR team members and business leaders in the field
• Conduct and/or contribute to sensitive workplace investigative interviews related to employee concerns and allegations of ethics violations, interpersonal conflicts, and disciplinary matters, ensuring a fair and thorough process while upholding confidentiality and impartiality, and promptly escalating any notable concerns or risks as necessary
• Write clear and objective internal investigation reports. Play a lead role in handling all disciplinary matters, ensuring fairness and compliance with company policies
• Maintain accurate and confidential records and documentation, ensuring compliance with data protection regulations, legal requirements, and internal policies.
• Remain updated on evolving employment laws, regulations, and industry best practices related to ethics violations and ER, and contribute to their incorporation into policies and practices
• Work closely with a wide range of collaborators including, HR Business Partners, Legal, Management, and other stakeholders, collaborating effectively to address workplace issues while building effective working relationships
• Raise awareness of KOKO’s Values and Code of Conduct, promote positive working relationships among staff, proactively avoid and/or resolve workplace conflict, and help ensure compliance with applicable employment laws and KOKO’s expectations
• Proactively address priority issues as identified by incident trend analysis. Actively respond to, or escalate, employee and management inquiries related to KOKO’s Code of Conduct and employee relations, including providing performance management guidance
• Coordinate and facilitate Employee Relations activities, including training sessions, workshops, and communication initiatives, to foster a positive work culture

What You Will Bring to KOKO

• +5 years of relevant work experience
• Bachelor’s Degree in a business-related field or Legal advocate
• Must have a Higher Diploma in HRM or CHRP Certification. Registered with IHRM
• Significant experience in employee relations, including policy interpretation, conflict resolution, and behavior-related issues; preferably with an international organization
• Previous experience working with regional, international, and/or global organizations. Experience coordinating and facilitating ER-related training sessions, workshops, and/or communication initiatives
• Working knowledge of local labor laws, employment laws, and legal resources in Kenya
• Must be detail-oriented and highly organized, able to work in a fast-paced environment and meet unexpected demands.
• Must exhibit a flexible work attitude, with the ability to work independently, in a team environment and within a matrix organization
• Excellent knowledge of MS Word, Outlook, PowerPoint, and Excel - Competence with Google Suite
• Excellent verbal and written communication skills
• Team-first attitude with a high level of dedication
• Able to multitask, prioritize, and manage time efficiently