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Role Summary
The Sports Club Administrator serves as the central operational and administrative authority within the club.This role is responsible for overseeing booking systems, membership records, revenue accuracy, service coordination, and front-office control to ensure seamless daily operations in a high-expectation environment.
The position requires maturity, discretion, executive presence, and meticulous attention to detail.
Key Role & Responsibilities
Operational Control & Systems Management
- Maintain full administrative control over court scheduling systems to ensure 100% booking accuracy and zero scheduling conflicts.
- Monitor peak-hour allocations and optimize court utilization to support revenue maximization.
- Oversee daily operational readiness, ensuring all departments are aligned with the day’s schedule.
- Maintain accurate digital and physical records for all bookings, events, and member engagements.
Membership Administration & Retention Support
- Manage complete membership lifecycle administration including onboarding documentation, renewals, updates, and status tracking.
- Safeguard confidentiality of member data and sensitive information at all times.
- Ensure seamless onboarding experiences that reinforce the club’s premium positioning.
- Track member engagement trends and escalate retention risks to management proactively.
Revenue & Financial Integrity
- Oversee accurate billing, payment processing, and daily financial reconciliations.
- Ensure complete transparency and accountability in transaction reporting.
- Monitor outstanding payments and support timely follow-ups in a professional manner.
- Maintain financial documentation in compliance with internal controls.
Service Excellence & Issue Resolution
- Serve as the first escalation point for member concerns, ensuring swift and diplomatic resolution.
- Protect the club’s brand reputation through professional conflict management.
- Maintain composure and executive communication standards when engaging high-profile clientele.
Cross-Functional Coordination
- Act as the communication link between management, coaches, cleaning supervision, and external vendors.
- Ensure internal coordination aligns with member expectations and scheduled activities.
- Support event coordination and special bookings with structured administrative oversight.
Brand & Environment Oversight
- Ensure reception and high-visibility areas consistently reflect elite presentation standards.
- Uphold personal grooming, posture, and communication standards aligned with a premium club environment.
Requirements
- Diploma or Degree in Hospitality Management, Business Administration, Executive Office Administration, or Club Management.
- Completion of a recognized Executive Administration or Front Office Management course is strongly preferred (e.g., executive-level hospitality admin, concierge management, or private club operations).
- 3+ years in luxury hospitality, private clubs, executive services, or high-end sports facilities.
- Proven ability to manage high-caliber clientele with discretion, polish, and professionalism.
- Strong financial, systems, and operational management skills.
- Exceptional communication, presentation, and emotional intelligence.
- Flexible to work evenings, weekends, and during special events.
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