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  • Posted: Jul 29, 2021
    Deadline: Aug 13, 2021
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    With over 20 years experience in healthcare recruitment and staffing and over 10 years in international recruitment, ATC West Healthcare Services provides opportunities for healthcare professionals in the following areas: TRAVEL NURSE ATC West Healthcare Services Travel Division is where Travel RNs earn top pay and receive personalized care and...Read mor...
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    Staffing and Customer Care Cordinator

    We are seeking for a competent Staffing & Customer Service Coordinator to undertake a variety of tasks such as recruitment, data entry and customer service duties. This is for an international company based in the USA albeit that you will work remotely from our Nairobi based office.  A good command of American English and work culture is a plus. The actual internal company job title is Care Team Associate CTA.

    Please note this is an entry level opportunity with the possibility of conversion to permanent status after 3 months.

    Hours of Work: Monday-Friday, 7pm-3am (Please note that you will be working night shifts at the office – the hours are subject to change as per USA daylight saving time)

    Duties and Responsibilities

    1. Collecting and verifying time sheets
    2. Answering incoming calls and emails in an efficient manner
    3. Redirect customers to appropriate teams and/or departments as needed
    4. Entering employee information and payroll data into the system
    5. Daily and monthly account reconciliations
    6. Check payroll stubs and billing prior to payment
    7. Processes customer and account source documents by reviewing data for deficiencies.
    8. Answering employee’s questions and concerns regarding payroll
    9. Issuing statements detailing earnings and terminations
    10. Investigating and resolving payroll discrepancies
    11. Develop professional relationships with customers through excellent customer service
    12. Support the recruitment team in the submission and recruitment process

    Required Skills and Competencies

    1. Have a Bachelor’s degree
    2. Good analytical skills.
    3. Strong organization and time management skills.
    4. Ability to handle sensitive issues of a confidential nature with tact and professionalism.
    5. Ability to collaborate with others to achieve agreed results and outcomes.
    6. Ability to work both independently and as an effective team member.
    7. Attention to detail
    8. Good math and  communication skills

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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