Store Manager at Majid Al Futtaim

Key Responsibilities

• Maximize sales and manage transactions

Team Management

• Resource availability to serve the customers and to match the customer flow in the store
• Train, develop teams to meet the customer requirements
• Skill development to face future challenges
• Overall health & safety
• Team engagement & retention (OHI)

Customer Management

• Meet, interact with customer to know their preferences to enhance their experience (NPS)
• Customer retention (understand where did we gain and lose?)
• Customer safety
• Focus groups ton enhance customer experience

Service Decision

• Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store

Retail Operations

• Stock, Shrinkage and Waste management (Business cycle)
• Understand competition landscape and suggest improvements
• Expertise in fresh food (Hygiene, Quality and Display)
• Implement promotion on DAY ONE – no out of stock during promotion
• Control operational cost & impact EBITDA
• Overall store maintenance (progressive maintenance and proper asset management)
• Order fulfillment and management - parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery
• Drive sustainability
• Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)

Data

• Know your numbers
• Be thoughtful about the time you spend in stores, Be a merchant (be commercial)