Supervisor - Emergency Response Services (Fire & Ambulance) at G4S

Job Introduction:

To ensure effective and efficient management of resources and work processes that will ensure that all the contractual obligations to customers are achieved in a cost effective manner whilst the company prescribed procedures and standards are applied. 

Role Responsibility:

• Drive revenue growth by identifying new business opportunities in the area sphere of operations through an integrated security solutions approach
• Ensure labour efficiency controls e.g. optimal establishment, overtime control, proper billing by confirming the accuracy of the A – Register
• Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
• Identify areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
• Effective people management and maintain excellent employee motivation, performance management and engagement
• Ensure maintenance of customer service levels and address customers’ requests and complaints promptly
• Facilitate continuous training programs for response crew to meet customer service levels in line with statutory authorities requirements
• Ensure quality and professional execution of external customer training in line with laid down statutory authorities requirements
• Ensure strict compliance with the G4S Health and Safety golden rules, minimum standards and all related policies
• Support and implement health and safety initiatives at the lowest level and carry out pre-deployment and continuous risk assessments of sites to ensure that they are safe working environment
• Coordinate/Investigate Health and Safety incidents to identify the root course and implement preventive measures
• Ensure incident reporting takes place as per procedure
• Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety
• Identify and reward good safety behavior and ensure there is a fatigue management plan in place where necessary

The Ideal Candidate:

Knowledge and Qualifications

• Tertiary Education in a Business related field and any other relevant qualification
  • Subjects in Fire & Emergency Services and Rescue Operations is mandatory
  • Training proficiency is mandatory
• Kenya market
• Kenya legislation
• At least 5 years’ experience in Fire Protection & Fire Rescue Operations
• Proven business acumen

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products
• Emergency response training skills

Behavioural Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer focus
• Collaborating and Co-operating