Supply, Performance & Quality Manager at SWVL

About the Role

The Supply Performance & Quality Manager will be responsible for monitoring operational metrics and drive excellence. He/she will also be responsible for conducting primary and secondary research for supply pay-outs. 

The role will report to the Assistant General Manager. 

Key Responsibilities

In more detail, the areas of responsibility include but are not limited to:  

1. Monitor the operational metrics and drive excellence. 
2. Diagnosis of operational challenges and identify areas of improvement. 
3. Assign owners and provide visibility to functions with respective KPIs. 
4. Provide insights to right stakeholders to help improve the performance. 
5. Identify captains for retraining with Experience team, sharing insights with Earnings for churned fleet, Driving app adoption etc. 
6. Implement commissions, bonuses and deductions policy based on lacking KPIs. 
7. Optimize over spend on commissions, bonuses and deductions.
8. Conduct primary and secondary research for supply pay-outs. 
9. Competitive benchmarking for different categories. 
10. Validate learnings by experimenting various pay-out structures  
11. Help categories reach sustainable UE. 
12. Ensure retention of captains. 
13. Liaison closely with finance for payment automation.
14. Help define value proposition for supply acquisition team for categories. 

Does this sound like you?

Must-have requirements:

• Minimum of 5 years of relevant work experience.
• Proficient in SQL, Python and Microsoft Excel.
• Strong business acumen.

Preferred Requirements:

• Experience working in tech-startups.

Candidate Attributes:

• Effective planning, organising, and time management skills.
• Self- driven individual with the ability to work under little supervision.
• Strong attention to detail and extremely organised.
• A commitment to teamwork and working in a professional manner.