Support Services Manager at CARE

Key areas of responsibility include:

• Procurement: Lead and monitor all procurement activities to ensure timely, cost-effective, and compliant acquisition of goods and services.
• Logistics: Oversee warehouse operations and stores management, ensuring adherence to CARE policies and donor requirements.
• Fleet Management: Coordinate fleet operations across projects, ensuring resources are deployed appropriately and efficiently.
• Field Office Support: Provide oversight of procurement, fleet, warehousing, and logistics functions at field office level, supporting decentralization where appropriate.
• Administration: Ensure operational systems and processes are streamlined, compliant, and aligned with CARE Kenya and CARE International standards, while fostering continuous improvement. The Support Services Manager as a strategic enabler of CARE Kenya’s mission, provides strategic leadership and oversight of CARE Kenya’s operational functions, ensuring that supply chain, administration, and logistics systems are efficient, transparent, and aligned with CARE Kenya and CARE USA standards.

Key Responsibilities

Strategic and Operational Management (25%)

• The Shared Services Manager sets the strategic direction and provides overall management across all operational functions — Supply chain, Procurement, Administration, Logistics, and IT Systems. S/He ensures that CARE Kenya’s operations are efficient, transparent, and aligned with CARE USA policies, donor requirements, and national regulations. By fostering strong links between programs and operations, the Support Services Manager guarantees seamless coordination and high quality support that enables CARE Kenya to deliver impactful programming.

Specific roles and responsibilities include:

• Provide strategic leadership and advice to the Operations team, ensuring operational strategies are integrated into the overall Country Office (CO) strategy.
• Develop, organize, and oversee activities of the Operations Department to deliver timely and effective support to the Country Office and ESA Regional Office teams, ensuring organizational objectives are met.
• Manage Country Office supply chain performance against global KPIs, analyze results, and take corrective action to continuously improve efficiency, effectiveness, and compliance.
• Foster strong collaboration between Programs and Operations, ensuring operational systems directly support program delivery and impact.
• Work with the Senior Management Team to ensure CARE Kenya has appropriate operation structures, management systems, and support mechanisms to implement high quality programming.
• Lead business process improvements across operations, introducing innovations and efficiencies that reduce costs, strengthen accountability, and enhance service delivery.