Switchboard Operator (Locum) at AAR Hospital

 Job Purpose: 

• To efficiently manage the hospital switchboard by handling and directing calls, responding to enquiries, and facilitating timely communication while maintaining professionalism, confidentiality, and excellent customer service.

Duties and Responsibilities

Call Handling & Communication

• Answer all incoming calls promptly, courteously, and professionally.
• Route calls accurately to the appropriate departments or individuals.
• Take and relay messages clearly and correctly when necessary.
• Handle emergency calls efficiently in accordance with hospital procedures.

Information Desk Support

• Provide accurate information about hospital services, visiting hours, and contact details.
• Direct walk-in clients to the appropriate service points when stationed at the reception area.

Coordination & Escalation

• Liaise with departments (clinical and non-clinical) to ensure quick response to urgent queries.
• Escalate unresolved or sensitive issues to supervisors in a timely manner.

Call Log & Reporting

• Maintain a record of all calls as per hospital communication protocols.
• Report any technical issues with phone lines or equipment to the IT team promptly.

Emergency Response Support

• Assist in coordinating internal communication during medical or operational emergencies.
• Activate emergency call systems and contact on-call staff when necessary.

Professional Conduct

• Maintain a calm and friendly demeanor, especially under pressure.

Any other duty from time to time

Qualifications

Education

• Diploma in communications or telephone operations.

Job Experience

• 1-year experience in Telephone Operations.

Key Competencies – Skills/ Knowledge/ Aptitude

• Excellent customer care skills.
• Good interpersonal skills.
• Effective communication skills.