Systems Analyst / Administrator at Medair

Key Activity Areas

Systems Analysis

• Identify and prioritise technical and functional requirements, obtaining feedback and gaining approval to implement changes. Maximise the strategic use of applications/systems used by Medair.
• Manage the product backlog and present sprint proposals and reviews to different stakeholders.
• Document business requirements and creates detailed functional/technical system specifications.
• Be part of internal and cross-cutting projects to ensure the alignment of business processes and solutions, and manage the integration of systems.

Application Administration

• Translate business requirements into logical, component-based technical designs.
• Perform administration / configuration / data migration / integration duties on select systems in accordance with project objectives. Create and design technical specification documentation.
• Create and design technical specification documentation
• Drive resolution of issues that come up during the deployment phase of projects.
• Implement implementation, coordinating tests and observing initiation of the system to validate performance.

Data Quality & Vendor Management

• Ensure accuracy of input data, output data and data migration. Evaluate issue patterns and their respective operational functions to plan and recommend process improvements and system upgrades (e.g., Data Quality issues regarding Finance, HR or Logistics processes/applications).
• Work with contracted service providers and other technical groups to resolve system issues.

User Support and Training

• Provide second level support to users. Stay up to date: use existing trainings, (community) resources, and develop skills and knowledge about the latest features. Train users accordingly.

Innovation/changes

• This position requires an awareness of current developments in technology, methodologies (Agile/Scrum, etc), the ability to identify gaps and propose improvements within the systems workflow or business processes.

 Team Spiritual Life

• Reflect the values of Medair with staff, beneficiaries, and external contacts.
• Work and pray together in our Christian faith-based team settings. Fully contribute to the rich spiritual life of your team, including team devotions, prayers, and words of encouragement.
• Encouraged to join and contribute to Medair’s international prayer network.

This job description covers the main tasks that are anticipated. Other tasks may be assigned as necessary.

Qualifications

• Bachelor’s degree required in Computer Sciences, Information Systems, Engineering or similar.
• Strong working knowledge of English (spoken and written). Ability to work in French desirable.

Experience / Competencies

• Minimum of 3 years professional experience in a relevant field of work.
• Microsoft Azure, Dynamics NAV, Unit 4 or Salesforce experience essential.
• Knowledge of enterprise business systems (ERP) and analytics (preferred), especially in the areas of Finance, Logistics and /or HR.
• Experience using helpdesk/ticketing systems (such as Jira).
• Demonstrated experience in business systems analysis, design and system testing.
• Experience handling helpdesk tickets from internal/external users.
• Business Process Mapping (BPMN 2.0, UML (Unified Modelling Language), etc.)
• System integration and Data Analysis (awareness of APIs (Application Programming Interfaces), Data Modelling techniques). Programming skills desirable: SQL, Perl, VBA, etc.
• Experience in developing processes and creating end-user documentation.
• Basic understanding of Project Management tools and general project steps.
• Self-driven, proactive, disciplined. Willingness to work for the mission of Medair.
• Challenging others and being challenged in return.
• Excellent communicator with strong interpersonal skills.