Systems Analyst at Bowmans (Law Firm)

The System Analyst will be accountable for evaluating and identifying opportunities for improvements in business processes and information systems to align with the IT strategic objectives and deliver on business agenda.

This mid-level IT position will be expected to collaborate closely with business stakeholders to understand their needs, recommend technological solutions, and ensure the efficient operation of IT systems.

Knowledge, Experience and Qualifications Required:

• A bachelor’s degree in computer science, Information Technology or related field.
• Minimum 7 years working experience in a busy IT environment as a systems analyst, software developer, IT specialist, or in a similar technical role.
• Experience in enterprise database management, application management and relational database design.
• Strong background in process analysis, and system integration.
• Experience with open-source applications, or low-code platforms will be a plus.
• Experience with Server 2019/2022, M365, Azure, Linux, etc.
• IT certification like ITIL, prince 2, PMP, will be an added advantage.
• Experience in applications support operations, and user training.

Key Responsibilities:

Solution Design & Implementation:

• In collaboration with the IT Applications Manager, design, develop, and implement bespoke solutions or customize out-of-the-box systems to meet business requirements.
• Assist in identifying and assessing solutions for business process and information issues, seeking efficient ways to enhance existing processes.
• Prepare and maintain technical documentation for implemented solutions, ensuring thorough and accurate records of system configurations and processes.
• Ensure compliance with internal and external standards and regulations.

Systems Customization:

• Work with internal teams and vendors to customize and align system workflows with internal business processes, improving system adaptability and usability.
• Enhance system features to meet business-specific requirements.

Systems Management & Analysis:

• Administer in-house systems, including system setup, user onboarding, password resets, data imports/exports, system updates, integrations, and reporting.
• Ensure systems remain up-to-date, operational, and secure.
• Collaborate with internal teams to identify IT needs and translate them into actionable system requirements (e.g., system improvements, change requests, or automation within existing frameworks).

Database Management & Performance Optimization:

• Support the maintenance and optimization of database performance,
• Assist with creating and maintaining database queries, ensuring timely and accurate results.
• Ensure data integrity and consistency across all systems under your responsibility, supporting the reliability and accuracy of business-critical information

Low-Code Application Development:

• Develop and manage low-code applications, such as those built on platforms like Power Automate, to automate tasks and processes.
• Provide support to users with low-code requests as needed.

Reporting & Analytics:

• Develop and customize ad-hoc reports and dashboards, providing actionable insights to the business.
• Analyze trends in data and provide feedback to team leaders, circulating monthly reports and recommendations.
• Assist with the implementation of integrated system solutions to address business needs.

Vendor Relationship & Issue Management:

• Liaise with system vendors to track system updates, changes, and upgrades.
• Escalate and follow up on issues with vendors to ensure timely resolution.