Systems Engineer at Gap Recruitment Services Limited

Roles & Responsibilities

• Participating, providing, and assisting in the design, UAT and implementation of solutions.
• Hardware and software scoping and planning for client requirements.
• Capacity planning of resources for physical and virtual environments.
• Engage in new and existing business/client project planning, testing and rollouts.
• Ensure client systems remain stable and requirements are continuously met.
• Ensure client SLAs, deliverables and projects are met timeously.
• Co-ordinate software & systems solutions testing and rollouts.
• Patch management and remediation to systems and vulnerabilities across infrastructure, software and other applications
• Communicate effectively with clients and key stakeholders
• Resolving reactive day to day internal and external client related issues
• Grow, mentor, and upskill the team on technical and management skills
• Ensures direct reports community as well as extended reports follow relevant company policies, compliance policies, legislation, regulation, and client obligations
• Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy.
• Identify, promote, and gain support for improvement opportunities that will increase revenue and or reduce operating costs.
• Ensure software, infrastructure and all licensing expenditure is accounted for along in co-ordinance with the correct processes and relevant approvals.
• Ensure overtime and additional cost to company are accounted for monthly and logged accordingly for audit purposes.
• Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security, and protection of data.
• Ensuring the best practices and policies are set in place and continuously reviewed for PCI compliance and ensure company’s attestation.
• Continuously provide enhanced and improved solutions/ strategies to business without disruption to systems & services.
• Maintain internal standards documentation with revisions and reviews.
• Proactively monitor, maintain, and mitigate risks to sensitive data, cyber-attacks, vulnerabilities and security breaches.
• Continuously keep up with day-to-day security risks and forums.
• Strong approach to safety, with good appreciation of multiple Geo-location and compliance requirements in design
• Conduct Root Cause Analysis (RCA) and Implement corrective action 
• Ensure proper change controls and processes are in place and upheld by the team for changes to production and critical systems.
• Ensure Systems Engineering processes are properly documented, periodically reviewed and approved by the relevant stakeholders.
• Ensuring Anti-Virus tools used throughout estates are up to best practices and meet industry standards, as well as updated regularly to harden security and the risk against attacks.
• Defines and provides the required authoritative processes
• Provide advice and guidance to the peers
• Work towards improving or creating new accepted guidelines and practices according to best practices.
• Refer issues not covered by procedures or prior experience to the IT Management
• Level of responsibilities can be heightened as and when required

Skills and Competencies

• Good attention to detail, drive and high level of customer service
• Attention to detail, drive and high level of customer service.
• Must be proactive in anticipating the complexities around changes within the infrastructure.
• Manage and monitor all installed systems & infrastructure (Server & desktop)
• Install, configure, test and maintain operating systems, application software and system management tools
• Strong understanding of Microsoft Update methodologies, including SCCM, WSUS.
• Microsoft O365 Environment Installation, Monitoring, Support & Maintenance
• Active Directory, Group Policy, DHCP and DNS Management
• Experience using Kaspersky Endpoint Protection solutions.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Participate in the design of information and operational support systems
• Liaise with vendors and other IT personnel for problem resolution procedures. A+, N+
• 4+ Years’ experience in Information Technology
• Experience with system engineering design strategies and techniques
• Experience with software development life cycle

Minimum Experience & Qualification

• A+, N+
• 4+ Years’ experience in Information Technology
• Experience with system engineering design strategies and techniques
• Experience with software development life cycle
• MCSE/ MCSA
• IT Diploma/ Degree
• Strong scripting and automation skills
• Security (S+)
• O365 or other cloud certifications