Team Leader, Cargo Handling at Swissport

Job Description

If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you. Swissport is recruiting for the position of Team Leader – Cargo Handling based at Jomo Kenyatta International Airport.

Key Duties and Responsibilities:

1. Coaching and coordinating the team assigned to the task.
2. Reporting critical issues while performing the assigned task to the Service Delivery Lead on duty.
3. Ensuring compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer experience.
4. Leading the team to ensure we deliver consistently great customer experience at every touchpoint.
5. Resolving service challenges in a timely manner.
6. Maintain discipline and ensure that staff observe safe working practice as per company policies.
7. Completing flight/task reports as per company procedure.
8. Maintaining positive customer relationship during the assigned task.
9. Actively participating in customer briefings and ensuring that the customer expectations are met.

Qualifications

1. Education: KCSE Mean C, IATA Cargo certification and computer proficiency.
2. Professional Experience: At least 2 years’ supervisory experience in Aviation industry or in a logistics, Clearing and Forwarding, Warehouse or related Field.
3. Experience: At least 2 years supervisory in a busy operational environment.
4. Proven track record in managing teams and operating in a cargo environment is an added advantage.
5. Excellent communications skills.