Team Leader Recoveries at APA Life Assurance Company Ltd

KEY PRIMARY RESPONSIBILITIES

• Assessing and approving recovery strategies and settlement proposals within the job holder’s limit. For proposals beyond the job holder's limit, making further recommendations and forwarding to senior management for approval.
• Approving claims both on file and system settlements within allocated approval limits.
• Allocating advocates to handle various matters and, where required, appointing investigators.
• Ensuring prompt settlements of recoveries as per TATs to avoid proclamations and auctioneers.
• Monitoring all suits filed against the insured and ensuring adequate measures are maintained as per regulations.
• Empanelling advocates and investigators, and reviewing and evaluating their performance.
• Providing detailed and researched legal opinions on claims, litigation matters, and those relating to the group.
• Assigning work, supervising, and providing leadership to recoveries officers and filing personnel as they execute recovery processes.
• Reviewing and revising processes in the recoveries section in adherence to company policies.
• Providing management with necessary reports and constant updates on recovery matters.
• Regularly reviewing reserves based on guidelines.
• Managing recovery costs through strategic initiatives to ensure business profitability.
• Managing stakeholder relationships as detailed in the manuals.
• Providing information required by both internal and external auditors to ensure a complete and efficient audit process, informing the team, and following up on the implementation of audit recommendations.
• Drafting and reviewing legal documents for the group.
• Complying with statutory, regulatory, and internal control processes at the business units, including internal and external audit recommendations.
• Developing departmental strategies and business plans to achieve set company targets.

CORPORATE LEGAL RESPONSIBILITIES:

• Reviewing legal contracts for the APA Group.
• Acting as the liaison for external law firms contracted by APA.
• Overseeing legal functions if APA is involved in litigation, either as the plaintiff or defendant.

GENERIC DUTIES:

• Entrenching performance-based appraisal of departmental staff in line with their set KPIs and departmental targets.
• Participating in company CSR and brand-building activities in liaison with other departments.
• Training, coaching, and mentoring staff to improve performance and cohesion within the department.
• Implementing interdepartmental SLA in liaison with other departmental heads.
• Participating in management meetings, projects, and committees as assigned.

ACADEMIC QUALIFICATIONS

• A Bachelor’s Degree/Diploma in Law or equivalent.

JOB SKILLS AND REQUIREMENTS

• Leadership skills & Teamwork skills
• Strong analytical and problem-solving abilities.
• Excellent communication, Interpersonal, and negotiation skills.
• Ability to work under pressure and meet deadlines

PROFESSIONAL QUALIFICATIONS

• Diploma In Legal Practice as an added advantage

EXPERIENCE

• Minimum of 5 years of experience in insurance recoveries or claims management.
• Proven leadership and team management skills.
• Knowledge of insurance policies, procedures, and regulations.
• Proficiency in using claims management software and Microsoft Office Suite.