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Andela provides companies with access to the top 1% of global tech talent. We identify high-potential developers on the African continent, shape them into world-class technical leaders, and pair them with companies as full-time, distributed team members. Accelerate your product roadmap while minimizing time spent interviewing, on-boarding, and training ne...
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About the Role
As Andela evolves into a marketplace for global talent, the Technical Delivery organization also evolves its model for delivering high quality software engineering services for our Clients.
Our core delivery model is embedded teams of software engineers who are remote and distributed. As such, you’ll need to be an expert in enabling talented people to deliver their best, providing the support and quality control needed to help them through challenges, and developing the processes and protocols necessary to scale with our Clients. To ensure success, you’re focused on embedded delivery management, performance management, and delivery health & reporting. This success enablement can span post-sale technical clarity, onboarding risk management, ownership of ongoing delivery objectives, relationship building with Engineering Managers, capturing team’s impact, and mitigating churn by managing team’s performance, pulse-check and knowledge transfer. You always have an eye on how to ensure stability in delivery through a period of high change. You drive value for Partners/Engineers with your core competencies, creatively adapt to changing needs across industries, and amiably collaborate with stakeholders to create value propositions - in service to engineering magic of what Andela does.
We are thus seeking seasoned Technical Delivery Managers who are passionate about building the next generation of technology leaders in Africa and know what it takes to lead Engineering teams to successfully deliver for Clients. As the Technical Delivery Manager of Client Experience, you will collaborate with multiple stakeholder groups in Client Success, Client Support, Account Management, HR Business Partners and across Andela, to create a cohesive, integrated approach that enables delivery. You will create value by managing Engineers’ performance to fulfill Clients’ technical requirements. You'll identify Client's engineering gaps and partner to drive solutions that establish Andela teams as their most dependable delivery centers.
You are constantly asking yourself:
You are eager for the challenge of providing exceptional engineering services. You have a high EQ and a strong moral compass in everything you do.
Key Responsibilities
Qualifications:
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