Technical Services Manager at G4S

Reporting to the National Operations Manager - Electronic Solutions Services (ESS), provide leadership to the technical workforce and manage the delivery of solutions to customers on time and within the budget. In addition manage equipment installation, operating costs and established business processes to meet the set objectives while continually building and maintaining customer business relationships to ensure customer satisfaction levels are met.

Benefits:

1. Basic Salary
2. Pension Scheme
3. Medical Cover 
4. Group Personal Accident Cover

Main Responsibilities:

Effective Management of the project    financials

•  Revenue growth - Identifying new business opportunities through an integrated security solutions approach.
• Control and manage business revenue, capital expenditures and budgets, ensuring expenditure is within function is appropriately managed, based on lean management principles, quality of service commitment and performance management
• Gross Margin Management
• Implement cost saving controls
• Ensure Labor efficiency controls e.g. optimal establishment, overtime control, proper billing
• Ensure Overhead controls according to set targets
• Manage sub-contractor relations and costs

Effective project / Operation Management

•  Lead Integrated Security Systems teams, by providing strategic direction, develop and implement Systems strategy and policies.
• Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to   standardized   business practices
• Ensure that resources are optimally deployed
• Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
• Participate in specialized field installations and systems configurations where necessary

Effective people Management

• Maintain excellent employee motivation, Integrity
• Manage staff incidents, such as strikes, work stoppages, industrial action
• Resolve disputes or disagreements promptly
• Proper allocation of staffs to positions
• Identify appropriate level of employee training and development

Ensure maintenance of customer service levels

•  Make regular liaison and scheduled meetings with customers
• Address customers’ requests and complaints promptly
• Properly investigate incidents and recommend preventive measures

 Ensure Health and safety in the staffs ‘work environment

• Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
• Support and implement health and safety initiatives at the lowest level
• Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety

Knowledge and Qualifications

• A degree in Engineering/Electronic/IT field or any other relevant qualification
• Work experience through internal growth and training,
• Knowledge of the Kenya market,
• Experience in working with with ATS, Impro, Symmetry, Suprema, ZK access Control Systems
• Practical experience in working with Risco & DSC Panels
• FSK, RDC Transmitters and configuration of Oryx suite
• Dahua, HiK vision, Cathexis and Uniview CCTV systems
• Kenya legislation
• 3 years in operations Management

Technical Skills

• AutoCAD
• Knowledge in Integrated security systems
• Conflict Management
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• Google suite of products

Behavioral Skills – Management

• Awareness of the marketing environment
• Delivering strategy
• Driving change
• Leading people
• Delivering performance
• Working with complexity
• Managing professionally
• Customer thinking
• Collaborating and Co-operating
• Deliver great customer service
• Sharing and co-operating