Technical Specialist: Infrastructure & Service Management at DHL

Key areas of responsibility include:

• Support the country IT ISM Lead to meet the goals in terms of quality, budget and time.
• Implement and track long- and medium-term strategy for ISM in country in alignment with regional ISM. Ensure alignment with internal customers, communicate the benefits of ISM strategic solutions and feed back the strategy based on business priorities.
• Support the ISM Team on the ground with proper ISM implementation support for existing and new customers.
• Provide IT Infrastructure and Service Management Services according to the SLA in terms of quality and costs. Ensure that the service quality and costs meet agreement.
• Supports Information Security and risk related policies, standards, technologies and processes implementation in country.
• Accountable for compliance (corporate policies, SW license, HW asset register etc.).
• Support the ISM lead for the internal and external suppliers according to SLA at local level. Feed into supplier management process at country level.
• Ensure that IT services per site are documented and maintained.
• Provide project related implementation services.
• Ensure all Documentation (Work Instructions / SOP / IT Asset Register / Site Network Documentation / Project plans / Ticket system etc) are recorded and updated timeously and properly.

Qualifications & Experience

• Matric.
• Bachelor’s degree in Computer Science or relevant education and work experience.
• Good knowledge of ISM and related methodologies incl. ITIL certification.
• Familiar with project management.
• Minimum 2 years of experience in supply chain / logistics or other fast-paced sectors.
• Minimally basic but preferably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors.
• Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage.
• Minimum 2 years of experience in ISM technical specialist roles.
• Some knowledge around Infrastructure and Service Management, as well as project management.
• Some knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting).
• Minimally basic but preferably good understanding of the supply chain and its core applications (WMS, TMS, integration, etc.)
• Results-oriented and driven by goal achievement with a strong focus on high quality service performance across various locations with different conditions.
• Demonstrated ability to work in a multinational environment.