Technical Support Assistants at Isuzu East Africa (Isuzu EA)

Ref: Isuzu/07

Reporting to the Field Technical Support Engineers

Responsibilities

• Support Dealers (Including Isuzu EA Workshop) and fleet customers in implementing field actions (campaigns).
• Provide support to Field Engineers in serving
• Coordinate and follow up on vehicles referred to Isuzu EA from Dealers and customers for
• Technical diagnosis and guiding technicians in Isuzu EA Workshop, Dealers and Fleet Customers service
• Assist Field Engineers with inspection and preparation of vehicle repair estimates done at fleet customer
• Train Dealer and fleet customer technical staff on vehicle systems.
• Road testing of vehicles to ensure customer concerns are captured and resolved to their
• Ensure all tools and equipment at Isuzu EA Workshop and Dealers are maintained in good working

Qualifications

For appointment to this position, the successful candidates must have the following minimum requirements:

• Bachelor’s degree in Mechatronics or Automotive engineering, second class honours, upper
• Mean Grade of B plus in
• One (1) year experience as a Technician.
• Strong diagnostic
• Customer focus, problem solving, planning, organisation, attention to detail, Interpersonal and communication