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  • Posted: Mar 28, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Glovo is a Spanish start-up founded in Barcelona in 2015. It is an on-demand courier service that purchases, picks up, and delivers products ordered through its mobile app.[1] It aspires to be a multi-category lifestyle app with food delivery being the most popular offering
    Read more about this company


    Technical Support Specialist

    We are looking for a Technical Savvy with good communications skills and experience in support and customer service. As Technical Support Specialist you will work with our Live Operations Platforms (Customer Relationship Management (CRM), Voice Platform, Chatbot, Quality Assurance (QA), Learning Management System (LMS), Knowledge Base, etc...), troubleshoot issues and implement new configurations.

    Be a Part Of a Team Where You Will

    • Support B2B users with incidents related to platforms
    • Implement new configurations to support operations
    • Escalate requests to providers or other tech teams when needed
    • Participate to recurring reviews with platforms vendors
    • Build and update internal knowledge base
    • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

    You Have

    • Previous experience in a technical support role or similar
    • Technical knowledge (network, systems, scripting, API)
    • Problem-solving skills: no problem is too small or too big
    • Results oriented, autonomous and efficient
    • Proficiency in English
    • An empathetic, inclusive and curious attitude

    Method of Application

    Interested and qualified? Go to Glovo on to apply

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