Technical Support Specialist - Primary Data Unit (Global) at Genesis Analytics

KEY RESPONSIBILITIES:

Provide technical support for PDI’s suite of integrated tech tools, ensuring efficient and effective use in data intelligence projects:

• SurveyCTO: Mobile data collection
• Airtable: Relational database for project and data management
• Google Looker Studio/PowerBI: Dashboards
• Softr: Fieldwork Portals
• Stata: Data cleaning and statistical analyses
• GIS: Mapping and geospatial analysis
• Assist in the development and troubleshooting of data collection tools, backend data management systems, analytics and dashboards.
• Support the development of standards and guidelines around PDI’s suite of integrated tech tools.
• Support the development and implementation of data quality and cleaning protocols.
• Conduct training sessions and workshops to build technical capacity within the team and across the wider firm.
• Troubleshoot technical issues and provide timely solutions to ensure project timelines are met.
• Document technical support processes and maintain detailed records of issues and resolutions.
• Support the team on project implementation when required.

KEY QUALIFICATIONS AND REQUIREMENTS:

• Integrity - as custodians of data quality for development projects, we value trust and transparency above all else.
• Master’s degree or higher in Information Technology, Computer Science, Data Science, Economics, Public Health or related fields.
• At least 3 years of experience in data-driven work (quantitative and/or qualitative) in a technical position, including: data collection and management systems, analytics and visualisation.

Proven experience with the same or similar stack of tech tools that PDI uses:

• SurveyCTO/ODK/Kobo: Mobile data collection
• Airtable/Relational database: Relational database for project and data management
• Google Looker Studio/PowerBI: Dashboards
• Softr: Fieldwork Portals
• Stata/R/Python: Data cleaning and statistical analyses
• QGIS/ArcGIS: Mapping and geospatial analysis
• Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Excellent communication skills, with the ability to convey technical information to non-technical audiences.
• Experience with training and capacity building initiatives is a plus.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Tech-savvy individual excited to work with new digital platforms.
• Excellent written and verbal communication in English.