Technician - 4 Posts at Securex

Duties and Responsibilities 

• To carry out maintenance and service of electronic security systems such as Alarms, CCTV, Access Control, Electric Fences, Intercoms, Electric Gates and Fire systems. 
• Ensure all upgrade requirements are reported to clients and to the supervisor in writing through job cards and also informed verbally. 
• Ensure the security of the client’s property and tidiness of the premises while attending to the assignment.  
• Responsible for sorting the reported issues within the quoted time. 
• Responsible for problem escalation and communication to supervisor as required. 
• Must keep the reserve of all the necessary maintenance items and carry the required tools at all times. 
• Respond to and fix systems, application problems and issues during times of high volume. 
• To handle technical complaints from the client. 
• To educate the clients on how to operate their systems. 
• Report any client requirements to the office immediately. 
• Fill out a job card for each assignment attended indicating the work covered and any necessary observation regarding alarm coverage adequacy. 
• To prepare detailed technical reports after attending incident scenes. 
• Ensure all equipment are fully in function when on-site, if not then follow-up action should be implemented. 
• To carry out any other tasks as may be directed by the Management. 

 Minimum Requirements and Competencies 

• A Degree from the Technical University of Kenya in a relevant field with a proven experience as a maintenance technician. 
• Working knowledge of multiple security functions and security-driven technology solutions. 
• A minimum of three years experience in the electronics field. 
• Working knowledge of general maintenance processes and methods. 
• Working knowledge of tools, common appliances and devices. 
• Needs to hold a motorbike license with a minimum of 3 years riding experience, or a willingness to undergo motorbike training. 
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. 
• A sound working knowledge of security best practices and legislation affecting the security role. 
• Strong management and leadership skills together with excellent communication skills. 
• Very good knowledge of technology-driven security solutions as well as a willingness to continually upgrade that knowledge.