Technician Laptops & Desktops (Dell, HP & Lenovo) at Mitsumi Distribution

KEY RESPONSIBILITIES

• Diagnose and repair hardware issues in laptops and desktops (e.g., motherboard, RAM, HDD/SSD, keyboard, display).
• Install, configure, and troubleshoot Windows OS, drivers, and software applications.
• Perform preventive maintenance and health checks on end-user systems.
• Handle device upgrades such as memory, storage, and OS reinstallations.
• Replace faulty components such as screens, batteries, keyboards, and logic boards.
• Coordinate with service teams for warranty claims and parts ordering.
• Maintain accurate service logs and repair documentation.
• Provide remote or onsite support to resolve user complaints.
• Ensure adherence to OEM service standards and safety protocols.

QUALIFICATIONS

• Diploma or ITI in Computer Hardware & Networking, Electronics, or related field.
• Bachelor's degree in Computer Science or IT is a plus.
• Vendor certifications (e.g., Dell Certified Technician, HP ASE, Lenovo Certification) are highly desirable.
• 2-3 years of experience in laptop/desktop troubleshooting and repair.
• Hands-on experience with Dell, HP, and Lenovo systems (consumer and business models).
• Strong knowledge of computer hardware architecture and repair tools.
• Familiarity with BIOS configuration, OS installation, and driver setup.
• Basic understanding of networking (LAN/Wi-Fi), antivirus, and security settings.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to handle customer queries professionally and efficiently.
• Willingness to travel for onsite support (if required).