Open Positions at Mitsumi Distribution

KEY RESPONSIBILITIES

• Install, configure, and maintain physical servers and enterprise storage systems (Dell EMC, HPE, LENOVO).
• Diagnose and resolve hardware failures, including disk, memory, CPU, power supply, and backplane issues.
• Configure RAID, storage volumes, and connectivity (SAN/NAS).
• Perform firmware and BIOS updates as per OEM guidelines.
• Manage server deployments, migrations, and replacements.
• Collaborate with network and system administrators for system integration.
• Log and track service calls, repair activity, and part replacements.
• Coordinate with vendors for warranty claims and support escalation.
• Maintain documentation for assets, configurations, and service history.
• Follow data center and customer-site safety and access protocols.

QUALIFICATIONS

• Diploma or Bachelor's Degree in Computer Engineering, Electronics, or Information Technology.
• ITI/Technical Certification in Computer Hardware and Networking (preferred for diploma holders).
• OEM Certifications such as Dell EMC Certified Specialist, HPE, or Hitachi Vantara Certified Professional are highly desirable.
• 2-4 years of hands-on experience with Dell EMC, HPE, or LENOVO servers and storage systems.
• Strong understanding of server architecture, RAID levels, disk arrays, and fault diagnosis.
• Familiarity with storage protocols like iSCSI, Fibre Channel, NFS, and SMB.
• Experience with with tools like ILO (HPE), iDRAC (Dell), and XCC (Lenovo).
• Working knowledge of network systems, backup systems and monitoring tools.
• Good understanding of data center practices (racking, cabling, power management).
• Ability to read technical manuals and follow troubleshooting procedures.
• Strong problem-solving skills and a proactive attitude.
• Good communication skills and professionalism when working at customer sites.
• Willingness to work in shifts or travel to client locations if required.

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KEY RESPONSIBILITIES

• Diagnose and repair hardware issues in laptops and desktops (e.g., motherboard, RAM, HDD/SSD, keyboard, display).
• Install, configure, and troubleshoot Windows OS, drivers, and software applications.
• Perform preventive maintenance and health checks on end-user systems.
• Handle device upgrades such as memory, storage, and OS reinstallations.
• Replace faulty components such as screens, batteries, keyboards, and logic boards.
• Coordinate with service teams for warranty claims and parts ordering.
• Maintain accurate service logs and repair documentation.
• Provide remote or onsite support to resolve user complaints.
• Ensure adherence to OEM service standards and safety protocols.

QUALIFICATIONS

• Diploma or ITI in Computer Hardware & Networking, Electronics, or related field.
• Bachelor's degree in Computer Science or IT is a plus.
• Vendor certifications (e.g., Dell Certified Technician, HP ASE, Lenovo Certification) are highly desirable.
• 2-3 years of experience in laptop/desktop troubleshooting and repair.
• Hands-on experience with Dell, HP, and Lenovo systems (consumer and business models).
• Strong knowledge of computer hardware architecture and repair tools.
• Familiarity with BIOS configuration, OS installation, and driver setup.
• Basic understanding of networking (LAN/Wi-Fi), antivirus, and security settings.
• Excellent problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to handle customer queries professionally and efficiently.
• Willingness to travel for onsite support (if required).

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KEY RESPONSIBILITIES

• Install, configure, and test printers, multifunction devices (MFDs), and related hardware for customers.
• Diagnose and repair hardware and software issues in printers, scanners, and copiers.
• Perform preventive maintenance to ensure printers are functioning efficiently and minimize downtime.
• Respond promptly to service requests and on-site breakdowns in a professional and customer-focused manner.
• Replace worn or faulty components such as toner cartridges, rollers, drums, and fuser units.
• Ensure all service activities and customer interactions are properly documented and reported.
• Coordinate with service coordinators and spare parts teams for timely resolution and part replacements.
• Maintain accurate records of repairs, parts used, and service history.
• Provide technical guidance to users for basic troubleshooting and printer operation.
• Follow safety guidelines & comply with manufacturer service standards, service certifications and warranty terms.
• Keep up to date with the latest printer models, technology trends, and repair techniques.
• Ensure proper care and handling of service tools, diagnostic equipment, and inventory.

QUALIFICATIONS

• Diploma or Certificate in Electronics, IT, Computer Hardware, or a related technical field.
• 1-3 years of experience in printer servicing or repair (preferred).
• OEM certifications (HP, Canon, Epson etc.) are a plus..
• Strong technical knowledge of laser and inkjet printers, MFDs, and basic networking.
• Ability to read service manuals and follow troubleshooting procedures.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Basic computer literacy (MS Office, printer software utilities, etc.).
• Ability to work independently and manage time effectively.
• Attention to detail and a commitment to quality service.