Technician (Servers, Storage & Network) - Dell EMC, HPE, Lenovo at Mitsumi Distribution

KEY RESPONSIBILITIES

• Install, configure, and maintain physical servers and enterprise storage systems (Dell EMC, HPE, LENOVO).
• Diagnose and resolve hardware failures, including disk, memory, CPU, power supply, and backplane issues.
• Configure RAID, storage volumes, and connectivity (SAN/NAS).
• Perform firmware and BIOS updates as per OEM guidelines.
• Manage server deployments, migrations, and replacements.
• Collaborate with network and system administrators for system integration.
• Log and track service calls, repair activity, and part replacements.
• Coordinate with vendors for warranty claims and support escalation.
• Maintain documentation for assets, configurations, and service history.
• Follow data center and customer-site safety and access protocols.

QUALIFICATIONS

• Diploma or Bachelor's Degree in Computer Engineering, Electronics, or Information Technology.
• ITI/Technical Certification in Computer Hardware and Networking (preferred for diploma holders).
• OEM Certifications such as Dell EMC Certified Specialist, HPE, or Hitachi Vantara Certified Professional are highly desirable.
• 2-4 years of hands-on experience with Dell EMC, HPE, or LENOVO servers and storage systems.
• Strong understanding of server architecture, RAID levels, disk arrays, and fault diagnosis.
• Familiarity with storage protocols like iSCSI, Fibre Channel, NFS, and SMB.
• Experience with with tools like ILO (HPE), iDRAC (Dell), and XCC (Lenovo).
• Working knowledge of network systems, backup systems and monitoring tools.
• Good understanding of data center practices (racking, cabling, power management).
• Ability to read technical manuals and follow troubleshooting procedures.
• Strong problem-solving skills and a proactive attitude.
• Good communication skills and professionalism when working at customer sites.
• Willingness to work in shifts or travel to client locations if required.