Dedicated Printer Repair Technician (Hp & Canon)  at Mitsumi Distribution

KEY RESPONSIBILITIES

• Install, configure, and test printers, multifunction devices (MFDs), and related hardware for customers.
• Diagnose and repair hardware and software issues in printers, scanners, and copiers.
• Perform preventive maintenance to ensure printers are functioning efficiently and minimize downtime.
• Respond promptly to service requests and on-site breakdowns in a professional and customer-focused manner.
• Replace worn or faulty components such as toner cartridges, rollers, drums, and fuser units.
• Ensure all service activities and customer interactions are properly documented and reported.
• Coordinate with service coordinators and spare parts teams for timely resolution and part replacements.
• Maintain accurate records of repairs, parts used, and service history.
• Provide technical guidance to users for basic troubleshooting and printer operation.
• Follow safety guidelines & comply with manufacturer service standards, service certifications and warranty terms.
• Keep up to date with the latest printer models, technology trends, and repair techniques.
• Ensure proper care and handling of service tools, diagnostic equipment, and inventory.

QUALIFICATIONS

• Diploma or Certificate in Electronics, IT, Computer Hardware, or a related technical field.
• 1-3 years of experience in printer servicing or repair (preferred).
• OEM certifications (HP, Canon, Epson etc.) are a plus..
• Strong technical knowledge of laser and inkjet printers, MFDs, and basic networking.
• Ability to read service manuals and follow troubleshooting procedures.
• Excellent problem-solving and analytical skills.
• Good communication and customer service skills.
• Basic computer literacy (MS Office, printer software utilities, etc.).
• Ability to work independently and manage time effectively.
• Attention to detail and a commitment to quality service.