Telesales Agent at Wasoko

Purpose of the Position:

• You will be responsible for generating company revenue by closing sales deals over the phone and maintaining good customer relationships.
• Providing exceptional customer lifecycle management with revenue growth that ensures profitability.

Key Performance Objectives
Tasks

• Reach out to customer leads through cold calling to ensure weekly customer reordering
• Upsell customer orders using a list of curated focus products
• Push a product mix to customers to ensure wider basket coverage
• Activation of newly onboarded/launched products and services
• Establish, develop, and maintain positive business and customer relationships
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed-upon sales targets and outcomes within the schedule
• Coordinate sales efforts with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, and interests.
• Any other lawful duties assigned.