Terms of Reference: Consultant - Product Manager at Living Goods

The Product Manager for Digital Health Products will be responsible for driving the product strategy, managing the product roadmap, prioritizing backlog items, and overseeing the entire product development lifecycle. The role involves collaborating with internal and Ministry of Health in Kenya, ensuring product alignment, managing release schedules, and tracking performance and user satisfaction. The consultant will be additionally responsible for capacity building the Ministry of Health staff in product management ensuring sustainability and stability of the eCHIS suite of Apps.
Roles And Responsibilities

• Define the product strategy, manage the product roadmap, and prioritize backlog items to drive incremental changes and continuous delivery in an agile manner.
• Develop detailed product plans and release management schedules and keep key milestones on track.
• Coordinate with other stakeholders to develop detailed functional and non-functional requirements for software engineers.
• Manage the entire product development cycle from ideation, strategy, planning, development, testing, deployment, maintenance and support, and end of life
• Continuous stakeholder engagement to ensure that stakeholders and the engineering team are aligned on scope, priorities, and timelines.
• Drive collaboration between internal and external stakeholders on requirements definition, feature design and user interface enhancements using various tools e.g., user stories, flow charts and wireframes.
• Secure the necessary feature/product approvals with the required stakeholders.
• Collaborate closely with clients, strategic partners, engineering teams, technology vendors, open-source communities, and other cross functional stakeholders to ensure optimal delivery.
• Oversee the routine maintenance of digital health products by closely working with digital operations and software engineering teams.
• Measure, track, improve and analyze product performance and user satisfaction metrics through iterative feedback loops.
• Provide status updates and required reports to key leadership, stakeholders, partners, and clients on product development

Skills & Competencies

• 5+ years of experience in a client-facing product management or software development role.
• Experience in the digital health sector, particularly within a non-profit organization.
• Proficiency in Agile Product Management methodologies such as Scrum and Kanban.
• Experience collaborating closely with engineering teams, external digital health partners, and end users.
• Fluency in navigating technical discussions with the ability to translate users’ needs into business requirements.
• Ability to communicate effectively with diverse stakeholders, including end users, strategic partners, and technical teams.
• Proven ability to lead teams and projects successfully.
• Experience working collaboratively in cross-functional teams to achieve project and organizational goals.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.

Minimum Qualifications

• A Bachelor’s degree in Product Management, Information and Communication, Health Informatics , Digital Health, Computer Science, or a related discipline.
• Product development, innovations and design certifications an added advantage. 
• Proven experience in product management, with a track record of successfully managing digital health products or similar complex products.
• Strong understanding of agile methodologies and experience managing product backlogs, release schedules, and delivery cycles.
• Experience working within the public health sector and cross-functional teams, including engineering, communications, and operations.
• Strong analytical skills and experience with tracking product performance metrics and user feedback.