Terms of Reference: Consultant – Technical Program Manager at Living Goods

Objective:
The Technical Project Manager will lead and coordinate national community health digitization initiatives, working in close partnership with the Ministry of Health and key stakeholders through the Program Management Unit (PMU) to strengthen governance, delivery, and sustainability of community health digital programs. The role is responsible for overseeing effective implementation of digital health programs, ensuring strong technical and product management practices, and enabling data-driven decision-making that enhances community health worker performance, supervision and overall health system outcomes.

Roles and Responsibilities:
Strategic Leadership and Technical Oversight

• Coordinate the design, development, deployment, and continuous improvement of the Community Health digital systems in collaboration with government stakeholders and technical partners.
• Facilitate the establishment, adoption, and enforcement of relevant technical governance standards for the implementation of digital health initiatives ensuring alignment with national digital health policies, global standards, and best practices.
• Provide oversight to ensure community health digital products follow recognized product management practices, including defined ownership, user-focused design, product roadmap design, iterative delivery and release management.
• Develop and implement performance management systems to track team progress, address challenges, and recognize achievements. 
• Ensure the technical quality and rigor of projects with clear objectives and deliverables.

Program Management

• Lead the PMU to develop, implement, and monitor community digital health programs aligned with national health goals and local needs.
• Oversee the planning, budgeting, and resource allocation for community health digital initiatives.
• Coordinate national community health digital governance forums including Steering Committees, Technical Working Group, and sub-committees to ensure they are convened based on agreed schedules.
• Manage implementation of digital health initiatives based on approved roadmaps and project plans.
• Track program performance metrics, identify areas for improvement and manage risks in collaboration with other government stakeholders and departments.

Stakeholder management and partnerships

• Establish and maintain strong working relationships with government officials and partners
• Serve as the central coordination point for community health digitisation stakeholders, ensuring alignment of roles and priorities across national and county levels.
• Collaborate with government agencies to streamline processes and ensure compliance with regulations.
• Provide regular, structured reporting stakeholders on progress, risks, performance metrics, and outcomes of community health digital initiatives.
• Advocate for policies and funding that support community health digital initiatives.
• Enable knowledge sharing by catalysing cross-learning and operationalization of best practices and documentation of playbooks. 

Minimum Qualifications:

• A Bachelor’s degree in Health Informatics, Digital Health, Computer Science, or a related discipline.
• Professional certification in Project Management (e.g PMP, PRINCE2, Agile/Scrum).
• Product management training and certification is desirable
• At least 7–10 years of progressive experience managing large-scale digital health programs
• Demonstrated experience implementing and scaling digital health information systems, preferably within government or donor-funded environments.
• Experience working with national and/or county governments in Kenya’s health sector.
• Strong project and program management skills, coupled with a focus on user adoption of Digital Health solutions through human-centered design
• Strong understanding of agile methodologies and experience managing product backlogs, release schedules, and delivery cycles.
• Strong understanding of digital health systems architecture, interoperability standards, data governance, and health information systems
• Familiarity with community health information systems and national digital health strategies
• A good understanding of government systems, stakeholder engagement, public health ecosystems, and the landscape of community health programs in Kenya

Skills and Competencies:

• Ability to communicate effectively with diverse stakeholders, including end users, strategic partners, and technical teams.
• Comfort in a rapidly changing environment, with the ability to handle uncertainty and drive problem-solving initiatives.
• Ability to think out-of-the-box to solve complex problems and drive innovation.
• Creative thinker with exceptional problem-solving skills.
• Enthusiasm and passion for digital health for development.