Terms of Reference -Knowledge Management Consultant at Living Goods

Scope of work:

Assess the current Knowledge Management processes and how to improve it, ensuring that valuable lessons from the programs work are captured, refined and accessible throughout the organization.   

• Review and, as needed, refine to support content development, refinement, the finalization of materials into final formats for internal and external consumption.

Provide capacity building to LG teams on effective knowledge Management, identification, capturing refining and dissemination of lessons and best practices:

• Develop a training module that suite the different departments/functions at LG.
• Develop the training materials including PowerPoints, templates and other related materials, including videos, etc and exercises.
• Identify triggers that will help integrate KM into LG’s organizational culture.
• Conduct training of Staff on KM and effective documentation.

Deliverables:

• A revised KM processes and creation of supplemental guidelines and tools to standardize KM LG (such as, content capture templates, a standard content creation process, utilization and adoption trackers, etc).
• Knowledge Management training modules and related materials for use at LG developed.
• LG Staff trained in KM and effective documentation.

Qualifications (Skills and experience) {Evaluation Criteria}

• 4+ years of experience with technical writing to support the development of reports, training manuals, policy briefs, capacity statements, and other assorted documents.
• Ability to create quality infographics and other visuals to help readers easily understand content.
• Bachelor's degree in communications, writing, or a closely related field
• Experience conducting research to create comprehensive and compelling documentation.
• Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Understanding or experience creating documentation as it relates to health, community health, development, policy or related areas.
• Ability to physically and remotely train institutional staff.