Tiling Installation Supervisor at Twyford Tile

Travel: Frequent travel to project sites and residential installation sites across Kenya

About the Role

• MICASSO, a leading tile and surface solutions brand under Twyford International Kenya Ltd., is looking for an experienced Tiling Installation Supervisor to oversee and support tile installation quality across our project and residential sites.
• The successful candidate will provide hands-on technical guidance to tiling teams, troubleshoot installation challenges, train local installers, and work closely with contractors, site managers, foremen and customers to ensure MICASSO products are installed correctly and achieve the required quality standards.
• This is a highly practical, field-based role for someone with strong hands-on tiling experience, technical problem-solving ability and excellent site coordination skills.

Key Responsibilities

• Conduct regular visits to MICASSO-supplied construction projects and residential installation sites.
• Provide hands-on technical guidance to tilers on correct installation procedures and best practices.
• Ensure proper substrate preparation, setting out, tile layout, adhesive/mortar application, levelling, joint spacing, grouting and finishing.
• Monitor installation quality and ensure workmanship meets required standards.
• Quickly respond to installation-related issues such as:
• Hollow or poorly bonded tiles
• Cracking
• Tile detachment
• Uneven surfaces
• Incorrect joint spacing
• Colour variation and installation defects
• Adhesive or substrate-related problems
• Diagnose the root cause of installation defects and recommend practical corrective or remedial measures.
• Support contractors and installation teams in implementing corrective actions and rework where necessary.
• Train local tilers and installation teams on proper tile installation techniques.
• Develop and maintain practical installation guidelines, checklists and training materials.
• Handle customer complaints relating to tile installation and provide professional technical explanations and solutions.
• Maintain good working relationships with contractors, site managers, foremen, installers and other project stakeholders.
• Conduct installation quality inspections and maintain clear site inspection records and reports.
• Take photographs and document installation issues, corrective actions and completed works.
• Provide regular feedback to management on installation quality, recurring challenges and areas requiring improvement.
• Provide technical feedback on MICASSO tiles, adhesives and related products based on actual site performance.
• Support product demonstrations, installer training sessions and technical events where required.
• Plan site visits and travel routes efficiently to ensure multiple projects receive timely technical support.
• Perform any other technical or site-related duties assigned by management.

Required Technical Competencies

The ideal candidate should have strong practical knowledge of the complete tile installation process, including:

• Substrate preparation
• Setting out and marking
• Tile layout and alignment
• Tile cutting
• Mortar and adhesive preparation
• Thin-bed adhesive installation
• Tile levelling and compaction
• Joint spacing and grouting
• Movement/expansion considerations
• Finishing and cleaning
• Protection of completed installations
• Identification and correction of installation defects

The candidate must be able to identify whether a problem is caused by the tile, substrate, adhesive, workmanship, environmental conditions or installation method and recommend the appropriate solution.

Qualifications & Experience

• Minimum 5 years of hands-on professional tiling experience.
• At least 2 years' experience in a supervisory, quality inspection, site supervision or technical instruction role.
• Certificate, Diploma, TVET qualification or equivalent training in Construction, Building Technology, Civil Engineering, Materials or a related field is an advantage.
• Strong practical experience in tile installation may be considered in place of formal qualifications.
• Experience working on large construction projects, residential developments or commercial projects is highly preferred.
• Good knowledge of tile adhesives, grouts, substrates and commonly used construction materials in Kenya.
• Experience dealing with installation-related customer complaints is an advantage.
• Experience training or supervising tiling teams is highly desirable.
• Valid Kenyan driving license.
• Willingness and ability to travel frequently to construction sites across Kenya.

Key Skills & Competencies

• Strong practical tiling expertise
• Technical problem-solving
• Site inspection and quality control
• Training and coaching skills
• Good communication and interpersonal skills
• Customer service orientation
• Strong attention to detail
• Ability to work independently
• Good time management and route planning
• Ability to manage multiple sites
• Safety awareness
• Professionalism and reliability

Preferred Qualifications

Candidates with any of the following will have an added advantage:

• Experience training professional tilers or construction workers.
• Previous experience working with tile manufacturers, distributors or building-material companies.
• Strong relationships with contractors, construction managers, site supervisors or tiling foremen.
• Experience managing installation quality across multiple construction sites.
• Technical certification in tile installation or related construction methods.
• Experience preparing installation reports, checklists or technical guidelines.
• Experience working with large-format tiles and modern tile installation systems.

Key Performance Indicators

Performance will be assessed based on:

• Installation quality across supported projects
• Number and recurrence of installation defects
• Timeliness of technical response to site issues
• Successful resolution of installation-related complaints
• Number of installer training sessions conducted
• Quality and accuracy of site inspection reports
• Completion of corrective actions
• Customer and contractor satisfaction
• Technical feedback provided on products and installation performance

What We Are Looking For

• We are looking for a hands-on technical professional, not someone whose experience is purely administrative or supervisory.
• The ideal candidate should be able to walk onto a site, observe a tiling problem, identify the likely cause, explain it clearly to the installer or site manager, recommend the correct solution and follow through until the issue is resolved.
• If you have strong practical tiling experience and are passionate about installation quality, technical training and customer satisfaction, we would like to hear from you.