Tour Consultant at Bobu Africa

• Our consultants ensure that they pay great attention to the finite details of your travel arrangements and make them into an executable SOP (Standard Operating Procedures).

Some of the skills you’ll bring with you are:

• University degree or equivalent in a Tour or related field.
• Minimum 3 years of tour industry experience in a Reservation, Consultancy, Sales and roles with proven experience
• Excellent communication and interpersonal skills, plus a good sense of customer service
• Base level working knowledge of key East African Wildlife.
• Extensive product knowledge for African destinations and travel product development
• Personal and/or professional travel experience and rich knowledge of African wildlife, Culture, Art
• Excellent organizational and Time Management skills, Research, Microsoft Office & Presentation
• A Driver’s License is a bonus but not a must.
• Additional foreign language expertise also a bonus

Your day will vary, but some of the tasks you’ll take the lead on are:

• Identify lacks in our offering and generate new ideas that promote our trips
• Work with the sales and marketing team to produce advertising through various marketing channels such as Articles, TripAdvisor, Google etc
• Respond to enquiries quickly and energetically using both using email and phone
• Work as a team to track all enquiries efficiently and leave all customers feeling supported, engaged and fully prepared.
• Research, contact and work with International Travel Agents to secure trips.
• Build rapport and maintain client relationships over multiple conversations;
• Apply the correct sales process to gain the highest lead-conversion rate and ensure a smooth and supported customer experience.
• Monitor and report on sales activities and trends.
• Assist Head office to designing flexible tour packages to meet of different clients.
• Prepare itineraries and quotes/ Organise bespoke departure packs for travellers.
• Ensure relevant projects have all the required information about the travellers.