Tour Consultant at Summit Human Resource & Marketing Consultant

Job description

Our client a local tour company seeks to hire a qualified and experienced tour consultant. The tour consultant’s main role is to create tour packages and market them to our clients while providing a memorable experience.

Responsibilities

• Responding to inquiries regarding hotels & safaris within 24hrs
• Create and sell innovative tour packages to meet market demand
• Prepare itineraries to the various destinations of interest
• Making flight quotations
• Doing tour bookings – both inbound and outbound
• Ensuring KWS park rules & hotel regulations are clearly explained to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Maintaining good relationships with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensure bookings that are not confirmed are cancelled in time to avoid cancellation penalties
• Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged for the clients convenience
• Coordinating with other team in arranging flying & ground packages
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• Inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients

Qualifications

• Certificate or Diploma or Degree in Tour operations or tourism management or related field
• Minimum of 2 years of continuous experience as Tour/travel consultant in a busy environment
• Ability to use various tours/hotel booking systems
• Must have IATA qualification
• Experience inbound and outbound tours is preferred
• Knowledge of GDS an advantage
• Great communication and interpersonal skills