Tracking Configuration Engineer at Securex

Job Summary 

We are seeking a skilled and hands-on Tracking Configuration Engineer to join our Technical Department. The ideal candidate will be responsible for the installation, configuration, maintenance, and troubleshooting of GPS vehicle tracking devices and related fleet management solutions. The role requires strong technical expertise in vehicle electrical systems and fleet tracking technologies to ensure optimal performance and customer satisfaction.

Main Responsibilities 

• Manage the Security Solutions Business Unit commercially and operationally to deliver exceptional value to our clients through the advancement of intelligent/smart security solutions with a clear focus on service delivery and customer support. 
• Install, configure, and maintain GPS vehicle tracking devices and related accessories. 
• Troubleshoot and resolve hardware and software issues affecting tracking systems. 
• Configure tracking devices, including APN settings, IP addresses, ports, alerts, inputs/outputs, and communication protocols. 
• Perform diagnostics and repairs on tracking devices and vehicle electrical connections. 
• Configure and manage fleet management platforms such as Wialon or similar systems. 
• Conduct sensor calibration, geo-fencing setup, device activation, and report configuration. 
• Identify and resolve issues including offline devices, communication failures, power interruptions, inaccurate location reporting, and sensor malfunctions. 
• Ensure compliance with installation and quality standards. 
• Provide technical support to internal teams and customers as required. 

Key Competencies and Qualifications

• A security professional with a proven track record in security management, planning and coordinating.
• Diploma or Degree in Electronics, Electrical Engineering, Information Technology, Telecommunications, or a related technical field. 
• Minimum of 2-3 years’ practical experience in GPS vehicle tracking installation, configuration, and troubleshooting. 
• Strong knowledge of vehicle electrical systems, including ignition systems, immobilizers, relays, fuel sensors, CAN bus connections, and electronic locks. 
• Experience with fleet management platforms such as Wialon or similar solutions. 
• Proven ability to diagnose and resolve both hardware and software-related tracking system issues. 
• Practical experience in both physical installation and software configuration of tracking devices. 
• A valid driving license will be an added advantage. 
• Strong troubleshooting and problem-solving skills. 
• Attention to detail and commitment to quality workmanship. 
• Ability to work independently and under minimal supervision. 
• Good communication and customer service skills. 
• Ability to work under pressure and meet deadlines.