Training Manager at Greenwheel

Greenwheels Africa is a company transforming urban mobility through our electric bike lease-to-own program for riders. We're looking for a Training Manager to lead our driver development programs, ensuring every rider receives expert guidance on safe riding, financial management, customer service, and the use of electric bikes from onboarding to ownership.

What You'll Do:

• Design and deliver training modules covering Uber App usage, Road Safety & First Aid, Financial Literacy, E-bike operations, and Contractual Understanding.
• Lead and manage a team of Training Associates to ensure timely and effective delivery of all sessions.
• Coordinate onboarding, refresher, and remedial training formats across regions.
• Monitor driver knowledge retention through regular assessments and hands-on evaluations. Maintain up-to-date digital learning content including videos, summaries, and visual aids. Track training KPIs such as pass rates, participation in online assessments, and impact on rider performance.
• Collaborate with Operations, Fleet, Finance, and Tech teams to align training with business needs. Continuously gather feedback and improve the training experience for maximum impact.

What We're Looking For:

• Bachelor's degree in Education, Training & Development, or related field.
• 5+ years of experience managing adult learning/training programs.
• Strong leadership and facilitation skills, with a passion for coaching and development.
• Experience in mobility, logistics, or tech-driven learning environments is an added advantage. Proficiency in digital learning platforms and assessment tools.
• Data-driven mindset with excellent planning and reporting skills.