Training Manager, UNCP, Deployment Program at RefugePoint

Core responsibilities:

•  Assess training needs of the deployment program, and, design and implement trainings to strengthen the capacity of newly-hired Experts, and current Experts;
•  Plan and conduct technical trainings for new Experts and Trainees, particularly in Resettlement, prior to deployment to UNHCR Duty Stations;
•  Conduct trainings on interviewing and counseling skills, including age-appropriate, gender-sensitive and trauma informed interview techniques;
•  Provide Resettlement technical support, mentoring and coaching to Experts while on deployment;
•  Conduct reviews of resettlement casework and provide feedback to caseworkers/resettlement officers after reviews with a view to improve and strengthen the quality of referrals;
•  Regularly assess the quality and impact of the trainings through Experts' feedback, surveys, internal reviews and adapt accordingly to improve and strengthen the program;
•  Act as the focal person for resettlement technical expertise in the Deployment Program. When needed, support the coordinators in reviewing and confirming TORs and other activities related to resettlement;
•  Liaise with logistics and admin team in the coordination of Nairobi based Experts' orientations and trainings;
•  Occasionally conduct missions to UNHCR duty stations for training support and casework support when needed;
•  Develop tracking tools and reporting forms to provide feedback and data based on the tools and approaches for which training was provide;

Attend any other duties as assigned.

Required Qualifications:

•  Bachelor's Degree in a relevant discipline including International Development, Law, Social Sciences from a recognized institution;
•  Prior experience in refugee resettlement, preferably with UNHCR experience;
•  Experience planning and facilitating trainings, mentoring and coaching;
•  Excellent communication skills;
•  Ability to network and engage with various partners;
•  A high degree of cultural sensitivity and ability to adjust to change;
•  Self-motivated and able to work with a high degree of autonomy;
•  Ability to travel internationally on missions, mainly Resettlement, sometimes on short notice.

Desired attributes:

•  Social competence skills, diplomacy and integrity;
•  Ability to deal with conflict situations;
•  Ability to work well in a team setting;
•  Flexibility and good understanding of refugee protection
•  Enthusiasm for and dedication to working with vulnerable populations and ability to conduct oneself in a professional and courteous manner at all times.