Training Team Manager at Angaza

Role Description

Angaza’s Customer Experience subteam, Training, is recruiting for a Training Team Manager. This is a strategic role whose mandate is to own and optimize training and instructional content initiatives, build and manage the Training team, oversee cross-team coordination efforts, and collect and analyze performance data to maximize impact. Our offices are located in San Francisco, USA and Nairobi, Kenya. The position is domiciled in Nairobi and reports to the Director of Customer Experience. 

Requirements

• 8+ years of relevant professional experience with increasing responsibility
• 2+ years management of direct reports
• 4+ years experience in developing and delivering training content for technical products
• Technical mastery of content design and hosting platforms (e.g. Articulate, Adobe, Camtasia, Coassemble, Zendesk)
• Experience in the administration of learning management systems (LMS), knowledge bases, or similar digital knowledge management systems
• Experience in data collection, data analysis, dashboards and reporting, and performance analysis a must
• Extremely detail-oriented with exemplary follow-through and organizational skills
• Degree(s) in relevant field, Master’s degree preferred
• Previous startup experience a plus
• Exemplify Angaza’s key values: impact-driven, empathetic, courageous, trustworthy, curious, and collaborative