Transformation Effectiveness Director at Heifer International

ROLE FUNCTION 
  
The Transformation Effectiveness Director is responsible for leading and managing across a portfolio of key strategic and related organizational projects, improvement activities, and change initiatives in support of effective execution of Heifer’s organizational strategy and transformation.  The Transformation Effectiveness Director is a critical role contributing to the advancement and mainstreaming of emerging strategy and related changes.    
  
Under the direction of the Senior Director of Strategy and Transformation, the Transformation Effectiveness Director will bring systemic solutions and human-centered, participatory approaches for successful change. They will partner with business function leads and teams across the global organization to manage strategic projects and transformative initiatives with effective planning and design, stakeholder engagement, communication, and integration.  
  
THE SUCCESSFUL CANDIDATE 
  
The Transformation Effectiveness Director is an excellent communicator and relationship builder with experience in working as a member of cross-cultural teams. They pay attention to detail and follow through. As a systems thinker, they are able to make connections and help others make connections across the organizational system.  They understand and value good process, and they actively take human-centered and transformational approaches. They are excellent facilitators that listen to what is said and unsaid and support others through facilitation. The successful understand change, and they bring others along in the journey of change and transformation. As a facilitator of groups, they understand power dynamics and their own power as a facilitator. They exemplify the mindset of being locally led and globally connected.  
  
RESPONSIBILITIES: 
  
Coordination and Implementation of Strategic and Transformational Projects (40%)

• Lead the coordination and implementation of a portfolio of cross-organizational strategic projects and initiatives supporting strategy execution, learning, and organizational transformation. 
• Provide strategic direction and project management for strategic projects and initiatives identified through Heifer’s ongoing organizational transformation and global strategy management practices. 
• Develop relevant tools and practices for strategic projects, transformation or change initiatives set up, monitoring of progress, and reporting of milestones.    
• Be responsible for innovation and taking ideas from concept to implementation and engaging relevant stakeholders.  

Stakeholder Engagement & Change Management (40%)

• Provide thought leadership and partnership to business partners in ensuring aligned change management planning, design, development, and execution for identified strategic projects and change initiatives.  
• Model and deploy human-centered practices that support participatory engagement of stakeholders across all levels to ensure proximate ownership and agency in change.   
• Develop and execute stakeholder engagement and change management plans including communications, training, engagement, and change reinforcement support.  
• Support and coach business partners in effective change leadership practices and approaches for successful planned and unplanned change. 

Learning & Strategy Development (20%)  

• Develop and deploy routine, systemic learning and feedback loops to inform ongoing strategy management and strategy evolution 
• Identify key learning across strategic projects and change initiatives and present learnings and implications in compelling, professional ways that support decision making and action.  
• Ensure interlinkages and implications of strategic projects across the Heifer system are known to business leaders and support management of implications for successful for successful strategy execution. 
• Manage ongoing, relevant strategy development activities as determined by the Senior Director of Strategy and Organizational Effectiveness, C-Suite, and Board of Directors. 
• May perform other duties as assigned 

Minimum Requirements:

• Master’s Degree in Organizational Leadership, Organizational Development, Organizational Behavior, or related field of study. Years of experience and professional certifications may be substituted for formal education.   
• Minimum 8-10 years in project management of organizational strategic initiatives; transformation, change, and effectiveness initiatives, or related experience. 
• Minimum of 5 years of management experience.  
• Change Management Professional (CMP), PROSCI Change Management Professional, or similar certification in proven change management methodologies. 
• Demonstrated track record in working with organizational leadership as a business partner with significant responsibility and influence and without direct line management or authority.  

Preferred Requirements:

• Demonstrated skill in designing and leading facilitative processes in complex, transforming environments  
• Skill, knowledge, and comfort in online collaboration tools (Zoom, MIRO, MURAL, etc.) as required.  
• Experience in working within a global organizational structure, either private or public sector  
• Understanding of power dynamics and the role of facilitator.  

Most Critical Proficiencies:

• Strong service orientation 
• Ability to collaborate with multiple key stakeholders and drive transformation initiatives, change and execution through influence and collaboration 
• Comfort with ambiguity and working in a face-paced environment  
• Knowledge MS Office suite of applications  

Essential Job Functions and Physical Demands:

• Ability to work both as a team player and independently  
• Ability to work with sensitive information and maintain confidentiality  
• May require working in front of a computer for extended periods 
• Willingness to work outside of normal business hours as requested