Travel Advisor at Kenya Airways

Description

The ideal candidate will be tasked with promoting and selling KQ products and value add services (ancillary) at both B2C & B2B level, provide personalized travel related services to internal and external customers and demonstrate ownership and execution of Sales process.

Key responsibilities will include;

Overall Sales Effectiveness

• Achieve minimum of 95% revenue to target set.
• Follow up on leads passed on with minimum 50% conversion of leads received.
• Drive sales strategy supporting direct channel first (including online)
• Drive Sales Force Effectiveness (quality/quantity of engagements)
• Promote Kenya Airways products and services to create awareness and create sales.
• Gather market intelligence to identify threats and opportunities so as to maintain a competitive edge and generate sales. 

Team Effectiveness and Collaboration

• Customer Experience System (CRM) Tool adoption
• Adherence to KQ Policies & Procedures
• Perform daily reconciliation of sales returns to account for daily sales.

Relationship Management

• Build and maintain relationships with key stakeholders and specialized customer segments e.g. non-IATA agents and other SMEs
• Ensure customer satisfaction in the market and measurement through facilitating the Net Promoter Scoring (B2B; B2C)
• Prepare client visits workplan for clients for optimum utilization of time and resources

Qualifications

• Must have Air Travel related training
• 1-2 years’ experience in a sales role will be an added advantage

Desired Competencies

• Sound knowledge of domestic & international travel requirements/trend/availability
• Exemplary sales skill and customer-oriented approach
• Good knowledge of computer reservation systems (CRS)
• Ability to interact, communicate & negotiate effectively
• Fluency in English/multi-lingual
• Initiative and proactiveness
• Solution oriented
• Passion about travel and tourism

Qualified candidates are required to submit their application online.

Only shortlisted candidates will be contacted.