Travel Agent at Pesapal

Job Summary:

• The job holder is responsible for understanding clients' preferences, offering travel advice, and coordinating various components of their trips tensure a seamless and enjoyable travel experience.

Key Responsibilities: 

• Actively promote and sell travel packages, deals, and special offers. 
• Liaising with travel partners, including airlines and hotels, to manage bookings and schedules at least three months in advance or as per the clients’ preference.
• Identify and execute contract negotiations as well as ensure use of preferred suppliers.
• Provide reports of spend plus volume trends along with exception reporting, budgeting and forecasting.
• Collaborate with the marketing team tcreate enticing promotions and marketing materials.
• Develop personalized travel itineraries that align with the client's desires and requirements.
• Negotiate effectively with travel service providers tsecure the best rates and value for clients.
• Actively seek and utilize client feedback tenhance services and address areas for improvement.

Education/Experience Needed:

• BA in Hospitality, Travel, Tours operations, Tourism, or a related field.
• At least 3 years of experience as a Travel Consultant or similar role.
• Proven track record of successful sales alongside industry knowledge.
• Experience with reservations systems such as GDS systems and e-travelling.

Skills and Abilities Required: 

• Client oriented mindset, critical thinker, and problem solver, passionate about travel and tourism, assertive and good time management skills. 
• Good knowledge of travel software, good sales, and presentation skills. 
• Marketing abilities – experience in identifying market segments/trends and potential clients.