Travel Consultant at Africa Management Solutions Limited (AMSOL)

Key Role Description

The jobholder is primarily responsible for engaging with clients to create travel itineraries and provide all the necessary arrangements for their safari experiences, conducting effective and efficient tour package sales, promoting and converting inquiries into booked tour business, following up on customer quotes assigned to you and progressing them to closure, while reporting progress, and ensuring the existing codes of business conduct in relation to client interaction and management are adhered to at all times.

Minimum Experience and Competencies

• Prior experience in travel consulting or safari planning role preferred/Proven working experience as a Travel Consultant.
• Bachelors Degree/Diploma in Tourism.
• Knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
• Proficiency in English; knowledge of additional languages is an advantage
• Exemplary sales skills and a track record of reaching or exceeding sales targets.
• Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc.)
• Ability to present, persuade and communicate effectively
• Added advantage to Candidates with personal travel experience.
• Demonstrable ability to quickly address and solve problems as they arise.
• Clear and persuasive verbal and written communication skills.
• A team player who is enthusiastic about travel.
• Exceptional customer service skills and a passion for helping clients create memorable experiences

Specific Responsibilities

• Client Consultations: Assess clients’ needs and preferences to deliver tailored safari travel advice.
• Itinerary Planning: Craft detailed travel plans and itineraries that align with the clients’ interests, budget, and schedule
• Booking and Reservations: Organize travels from beginning to end; handle bookings of safaris, accommodations, transportations, and activities. Ensure all services meet quality standards.
• Client Communication: Maintain clear and active communication with clients before, during, and after their safari to ensure a seamless experience.
• Vendor Coordination: Work with hotels, lodges, guides, and other service providers to confirm arrangements and negotiate favorable terms.
• Travel Documentation: Assist clients in understanding and obtaining necessary travel documents such as visas, vaccinations, and travel insurance.
• Issue Resolution: Promptly address any issues or complaints that may arise, offering solutions to maintain client satisfaction.
• Product Knowledge: Maintain up-to-date knowledge of the safari industry, destinations, trends, and company offerings.
• Sales and Marketing Support: Contribute to sales and marketing efforts to attract new clients, including social media engagement and attending travel shows.
• Feedback Collection: Solicit client feedback to improve the service offering and address any areas of concern.
• Product Development: Work with the product development team to develop and grow destinations, products and services to better attract customers and grow the business.

NB – This role may involve flexible hours, including evenings and weekends, to accommodate client time zones and travel schedules