Tour Consultant – Nairobi at Summit Recruitment and Search

Key Responsibilities.

• Manage enquiries from partner travel agencies and develop tailored safari and beach proposals that meet client needs and market demand.
• Create competitive, profitable, and well-structured itineraries with accurate quotations and strong commercial margins.
• Build and maintain strong relationships with key B2B partners to drive repeat business and long-term collaboration.
• Coordinate end-to-end booking processes, including accommodations, transfers, flights, rail, guides, vehicles, insurance, and activities.
• Maintain accurate documentation, booking records, confirmations, vouchers, and communication logs.
• Provide clear, timely, and professional communication to agents, including updates on availability, booking conditions, and itinerary changes.
• Handle issues raised by partner agencies and provide quick, effective solutions to ensure smooth service delivery.
• Adhere to company procedures and service standards to ensure accuracy, consistency, and operational excellence.
• Stay informed about tourism trends, destination updates, new products, and market developments across Kenya and Tanzania.

Key Qualifications.

• Strong command of French, especially reading and writing (mandatory).
• Minimum 5 years’ experience selling safari and beach packages in a B2B environment.
• Deep knowledge of safari circuits, beach destinations, seasons, accommodation types, and travel logistics in Kenya and Tanzania.
• Proven ability to manage margins, negotiate rates, and create profitable quotes.
• Exceptional relationship-building, communication, and account management skills.
• Detail-oriented with strong problem-solving and operational coordination abilities.
• Ability to work in a fast-paced environment with quick turnaround times and high professionalism.