Tupande Control Room Surveillance & Monitoring Officer (Fixed-Term) at One Acre Fund

Responsibilities

Real-Time CCTV Monitoring & Incident Detection

• Maintain continuous monitoring of warehouse and facility CCTV feeds for security, safety, and compliance risks.
• Identify, flag, and report suspicious activity, unauthorized access, or SOP violations in real time.
• Ensure monitoring logs are accurate, comprehensive, and submitted on time.

Incident Reporting & Escalation

• Document all incidents in the CCTV Incident Log with clear evidence (timestamps, screenshots, descriptions).
• Escalate high-risk or urgent incidents immediately to Security, Warehouse Managers, or Compliance.
• Provide trace footage retrieval support for investigations, operational audits, or dispute resolution.

System Integrity & Uptime Management

• Perform basic first-level checks on camera visibility, recording health, system uptime, and network stability.
• Promptly report technical faults to IT/installer partners (Securex/Optace) for resolution.
• Ensure all cameras covering critical zones (receiving, dispatch, staging, storage, entry/exit points) are functioning.

Compliance Support & Operational Control

• Verify that warehouse operations follow SOPs through CCTV—e.g., staging completeness, seal checks, goods offloading, night security routines.
• Provide daily summaries of non-compliances observed on camera.
• Support audits by sharing footage for cycle counts, seal verifications, overnight activities, and movement reviews.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You'll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You'll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Proficiency in CCTV monitoring systems (EZ-Station, HikCentral, Nx Witness, or similar VMS).
• Basic understanding of camera layouts, coverage zones, and system health checks.
• Ability to retrieve, export, and secure footage with metadata.
• Strong computer literacy (Windows, Excel, logging tools).
• Understanding of security protocols, warehouse SOPs, and incident classification.
• Awareness of loss prevention controls and access management policies.
• Basic familiarity with inventory flows (receiving, dispatch, staging, storage).