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  • Posted: Nov 24, 2022
    Deadline: Not specified
  • Twiga is a mobile-based supply platform for Africa’s retail outlets, kiosks, and markets stalls.
    Read more about this company


    Callcentre Telesales Internships

    As a Callcentre Telesales Intern, you will be provided with a list of customers at the beginning of the shift. You will actively reach out to the targeted customers by initiating calls to raise awareness on Twiga's products & services and encourage them to make a purchase.

    This will be a good opportunity to learn a new skill set while working alongside Callcentre professionals. The internship period will be 1-2 months, breakfast, lunch and a transportation stipend will be provided each month. The call centre location will be Tatu City DC.

    Key Responsibilities

    • Provide customers with information about Twiga's products or services in order to create interest in the brand.
    • Ask promising leads qualifying questions which can help reveal prospects’ willingness to buy.
    • Use scripts to offer additional products or services based on past purchasing behavior.
    • Transfer unresolved issues for escalation to relevant persons and follow up for timely resolution.
    • Offer excellent customer service to all customers.
    • Call customers after a sale to make sure they are satisfied with the product or service.  
    • Enter and update customer information in the database and ensure confidentiality of customer information.

    Minimum Qualifications and Experience

    • Currently enrolled in an accredited university or college obtaining a certificate or diploma.
    • Well presented and able to communicate effectively in English; in both verbal and written communication.
    • Be flexible and adaptable to changing environment and needs.
    • Be patient, persuasive and persistent.
    • Available to begin internship immediately.

    Method of Application

    Interested and qualified? Go to Twiga Foods on to apply

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