Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Sep 22, 2023
    Deadline: Sep 28, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company


    UAT and Release Support Analyst - Bishops Gate

    Job Summary

    • To deliver a networks support service through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana. Please contact Reward for details.

    Job Description

    UAT & Release Support Analyst

    Job Summary

    • The overall purpose of the role is to act as a link between Business units, Technology, Vendor and Offshore support teams on testing and release management.
    • To provide support to all Absa business units in coordinating User Acceptance Testing for all bank system changes/enhancements, periodic releases new products, and projects.

    Key accountabilities

    Business Support

    • Manage and maintain UAT environment   service availability.
    • Oversee User Acceptance Testing of releases and fixes for deployment with business sign off.

    Key Activities

    • Avail 1st line support capabilities to in-country ITSM teams on incident resolution.
    • Address business system bottlenecks and adherence to change management framework.
    • Work closely with the Service and Change teams to ensure high level of service availability to the business units.
    • Management of Technology incidents and change requests   within SLA.
    • Main contact point for the testing within the Business (ITSM, Business units and Center) and outside with international testing team.
    • Managing the User Acceptance testing for the releases and ensuring all fixes are tested on time by the business and signoffs received.
    • Management of Release Review Board (RRB) meetings in addressing business pain areas.
    • Working closely with project/change initiators to provide support in UAT.
    • Track and report MI of project deployments and testing progress.
    • Management of Change Incident & Change queues on the change management tool.
    • Administration of Change Advisory Board (CAB) for change implementation reviews  
    • Co-ordinating live proving activities for changes raised in-country & Center affecting Kenya systems and applications.

    Business Liaison

    • Single point of contact for business units to represent ITSM services for UAT & Release management.

    Key Activities

    • Identify testing needs for the Business Units represented to ITSM.
    • Engage business units to provide testers whenever required.
    • Escalate Business unit issues to the Head of IT Service Management.
    • Communication of UAT status and CAB decisions to Business stakeholders.
    • Work closely and cross-sectorally with all Business units to achieve business goals. 

    Risk and Control Management

    • Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the UAT and Release space.

    Key Activities

    • Build relationship with country Technology Risk and Compliance team and provide support wherever required.
    • Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
    • Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & Technology and achieve audit and assurance targets.
    • Enhance the control framework and meet Financial Crime guarantees.
    • Business Continuity Management and Resiliency.
    • Schedule the CAB meetings to discuss the release schedules with the team and find roadblocks, if any.

    Test Coordination

    • Plan, monitor, and control testing activities and tasks. Facilitating regression testing and assisting business users with testing customizations.

    Key Activities

    • Work with individual project teams and test lead to develop UAT approach and provide support in setup of UAT.
    •  Ensure adequate test coverage and independent review of test scripts.
    • Triage reported defects from test team members and forward to program test lead for resolution.
    • Coordinate tracking of UAT progress and results management.
    • Coordinate resolution and retest of defects.
    • Training and /or guiding testing resources in use of Test management tools applicable in the business.

    Preferred Qualification

    • Bachelor’s degree in information technology/Computer Science (Undergraduate/Higher).

    Preferred Experience

    • ITIL v4 Certification
    • Minimum 4 years’ experience in IT exposure.
    • Minimum of 2-year service management, release management experience.

    Knowledge and Skills

    • Knowledge of UAT and change implementations.
    • Strong Interpersonal skills
    • Problem-solving and analytics skills
    • Resiliency
    • Translate Bus Requirements to Tech Solutions (Solid)
    • Negotiation Skills (Solid)
    • Strategic Thinking (Solid)
    • ITIL - Governance Framework (Solid)
    • Communication Skills (Written and Verbal) (Solid)
    • Subject matter expertise (Solid)
    • Understand the IT service delivery within a corporate environment (Advanced)
    • Conceptual thinking skills (Solid)
    • Ability to analyze, make decision and initiate act (Solid)

    Behavioural Competencies

    • Communication skills: Able to communicate effectively with both technical and non-technical audiences. Should be able to explain complex concepts concisely.
    • Collaboration skills: Able to collaborate and work effectively with other teams and share ideas.
    • Decision-making skills: Evaluate available options, consider relevant factors and potential consequences, and make informed decisions.
    • Problem-solving: Able to identify and solve problems related to user access, permissions, and security in a timely and efficient manner.

    Technical Competencies

    • System Administration: Proficiency in system administration tasks such as user management, access controls, UAT system health checks, monitor performance, system troubleshooting and coordinate system enhancement and remediation.
    • Change Management: Understands the principles of change management which includes planning and executing change requests while minimizing disruption to business operations. Manage all Tech system tests.
    • Reporting: Proficiency in project and system testing reporting update. Ability to utilize project management and System testing tools to generate UAT status reporting


    • Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

    Method of Application

    Interested and qualified? Go to Absa Bank Limited on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Absa Bank Limited Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail