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  • Posted: Mar 29, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services.
    Read more about this company


    System Administrator


    Job Description

    • System Support:
    • Ensure that the CBS is operating with maximum efficiency by daily monitoring of the servers, database and the Orbit-R application.
    • Ensure smooth integration of systems at all times
    • Ensure that normalcy is regained within the shortest time possible in case of a downtime
    • Assist the branch to run its end of day procedures and analyse errors arising from the process
    • Run and monitor daily data backup processes
    • Monitor the DR Servers and ensure log files are being copied and applied as expected
    • Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other business applications
    • Manage the hardware, software, network and security for business critical servers with full backup and disaster recovery
    • Resolve user service requests lodged via the helpdesk
    • Manage user access management in various systems
    • Monitor server performance and management
    • Generate and extract management reports
    • Conduct end user training for new staff on the usage of the various systems
    • Internal Process Automation:
    • Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
    • Risk identification and coming up with mitigations around the system
    • Facilitate set up and roll out of Daraja Virtual Accounts & Daraja Mobile Loans
    • Manage partner integrations
    • Cost management – plan and control the allocated budget
    • Conduct utility payment on channels, Clearing System/ Agency System
    • Network Maintenance:
    • Design and enforce network systems policies and procedure
    • Ensure that the LAN is up and working in an efficient speed
    • Ensure all users’ work stations are having a healthy network connection
    • Ensure that the internet is up and efficient
    • Report incidents that are beyond the Daraja I.T Department to the ISP and following up to have downtimes restored with the shortest time possible
    • Digital Channels Revenue Generation:
    • Recommend and motivate new services based on market trends, customer needs and the Company’s strategy
    • Drive adoption and growth of Alternative Business Channels at Daraja Bank by leveraging on existing technologies and adoption of new innovative ones in order to drive Non Funded Income as a major income generator for the Bank
    • Facilitate product development along the ABC module
    • Customer Perspective:
    • Ensure fast turnaround time on customer service delivery on all IT related platforms
    • Act as custodian of service level agreements with suppliers
    • Reports:

    Generate the following reports on daily basis:

    • System Uptime – Network, Core banking & Mobile Banking
    • Intrusion reports – Network
    • Replication DR-DC- Status

    Skills And Experience Required For This Role

    • Degree in Information Technology, Computer Science or related field
    • Minimum of 3 years’ experience in a similar role
    • Certification in core areas of networking, cabling and database management
    • Knowledge of managing Linux and Windows systems in a business environment
    • Experience in hosting environments involving multiple virtual hosts based on different virtualization technologies
    • Experienced in ERP software, Microsoft back office and office automation products

    Method of Application

    Interested and qualified? Go to Umba on to apply

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