System Administrator at Umba

Job Description

• System Support:
• Ensure that the CBS is operating with maximum efficiency by daily monitoring of the servers, database and the Orbit-R application.
• Ensure smooth integration of systems at all times
• Ensure that normalcy is regained within the shortest time possible in case of a downtime
• Assist the branch to run its end of day procedures and analyse errors arising from the process
• Run and monitor daily data backup processes
• Monitor the DR Servers and ensure log files are being copied and applied as expected
• Perform root-cause analysis for recurring incidents, formalize test plans and implement troubleshooting procedures for the ERP system and other business applications
• Manage the hardware, software, network and security for business critical servers with full backup and disaster recovery
• Resolve user service requests lodged via the helpdesk
• Manage user access management in various systems
• Monitor server performance and management
• Generate and extract management reports
• Conduct end user training for new staff on the usage of the various systems
• Internal Process Automation:
• Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
• Risk identification and coming up with mitigations around the system
• Facilitate set up and roll out of Daraja Virtual Accounts & Daraja Mobile Loans
• Manage partner integrations
• Cost management – plan and control the allocated budget
• Conduct utility payment on channels, Clearing System/ Agency System
• Network Maintenance:
• Design and enforce network systems policies and procedure
• Ensure that the LAN is up and working in an efficient speed
• Ensure all users’ work stations are having a healthy network connection
• Ensure that the internet is up and efficient
• Report incidents that are beyond the Daraja I.T Department to the ISP and following up to have downtimes restored with the shortest time possible
• Digital Channels Revenue Generation:
• Recommend and motivate new services based on market trends, customer needs and the Company’s strategy
• Drive adoption and growth of Alternative Business Channels at Daraja Bank by leveraging on existing technologies and adoption of new innovative ones in order to drive Non Funded Income as a major income generator for the Bank
• Facilitate product development along the ABC module
• Customer Perspective:
• Ensure fast turnaround time on customer service delivery on all IT related platforms
• Act as custodian of service level agreements with suppliers
• Reports:

Generate the following reports on daily basis:

• System Uptime – Network, Core banking & Mobile Banking
• Intrusion reports – Network
• Replication DR-DC- Status

Skills And Experience Required For This Role

• Degree in Information Technology, Computer Science or related field
• Minimum of 3 years’ experience in a similar role
• Certification in core areas of networking, cabling and database management
• Knowledge of managing Linux and Windows systems in a business environment
• Experience in hosting environments involving multiple virtual hosts based on different virtualization technologies
• Experienced in ERP software, Microsoft back office and office automation products