Maintenance Officer at Unity Homes

Responsibilities:

• Maintain a good relationship with the clients, assist clients with the usage of the apartments and offer advice where necessary.
• Manage the handover process with the sales team, hand over units to clients and follow up on any issues raised by the client during handover.
• Follow up with the client after handover on day 1, day 7 and 1 month and address any concerns that may arise.
• Run the maintenance hotline.
• Conduct the final sign off warranty period at 1year after handing it over to clients.
• Plan, budget, schedule and oversee all repairs and ensure they are conducted as per the stipulated quality and safety standards.
• Create method statements and JSAs for repair activities being carried out within the estate.
• Create a record of all repairs indicating the cause of damage, action taken, time taken to attend to the repair and cost of the repair.
• Based on the issues raised by clients and the nature of repairs, offer suggestions on necessary improvements on future projects.
• Create a long-term maintenance plan for the projects’ common spaces, infrastructure, driveways and landscaping.
• Organize and supervise the maintenance activities as per the maintenance plan and schedule.
• Regularly inspect the common spaces to ensure that lighting is working well and lights up as planned.
• Regularly inspect the sewer line and storm drain to ensure they are working effectively, and any blockages are immediately addressed.
• Confirm that all works are complete and acceptable before handover of a row/block to the estate manager for handover to clients.
• Other assignments as required.

Qualifications:

• Minimum 3 years of experience in estate management and exposure to construction activities.
• Diploma in any construction-related course or property management.
• Excellent client relationship management.
• Continuous improvement attitude.
• To act with integrity and honesty at all times.
• Ability to maintain good relationships.
• Excellent organizational and planning skills.
• Ability to meet tight deadlines and schedules while maintaining safety and profitability.
• Excellent verbal and written communication skills.
• Ability to work with minimum supervision.